With all the many policy changes throughout this debacle, the chances are, if you call back in a couple of days and speak to another CSR you’ll get another completely different answer. Or at least that’s what happened to us.

I finally used the email option on their website, provided all the details and had the response I had hoped for the following morning and the funds were credited back within about a week. It’s the first time I’ve ever had a positive result from their email link but I was happy the posters here reminded me of it. <img src="http://www.traveltalkonline.com/forums/images/graemlins/handshake.gif" alt="" /> <img src="http://www.traveltalkonline.com/forums/images/graemlins/handshake.gif" alt="" />