Ritchard I have had the same responses as you have listed. It appears the online agents are not up to date on the latest publish policy .

Here is my latest response ....Upon verification, our actual goodwill policy applies to all flights for departures until April 2, 2018. We invite you to contact our Reservations Desk at 1-888-247-2262 to review your options. Please accept my apologies for the misunderstanding. /cp

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