BGH said:
Ritchard I have had the same responses as you have listed. It appears the online agents are not up to date on the latest publish policy .
Here is my latest response ....Upon verification, our actual goodwill policy applies to all flights for departures until April 2, 2018. We invite you to contact our Reservations Desk at 1-888-247-2262 to review your options. Please accept my apologies for the misunderstanding. /cp
The story continues ...
Air Canada said it was more proper for me to deal with RBC Travel as they were my booking agent. I have decided to "let it ride" for a couple of days.
