Warren, so sorry to hear about your bad experience. There is no excuse for that. My guess is they were busy and ran out of food, so no chicken for chicken roti! Re-supply on an island is always a problem. Maybe the attitude is a consequence of little competition since Irma.
What is with this apologist attitude on this board for poorly run businesses? If you are an open and functioning tourist business get your s**t together and prosper or fail.