I've chartered with Horizon multiple times - must be in the double digits by now. I've always had nothing but positive experiences with them. I welcome a full chart briefing each charter - you never know what's changed or who's got the best BBQ. Equipment has always worked as expected and if things go wrong, as they sometimes do, issues are remedied quickly. I've always appreciated outstanding customer service, not feeling like a number but feeling like a valued customer, from booking to yacht return.