This is the best synopsis of the current situation (cut and pasted directly from Club O's Facebook page:)

"FAQ#5 (8/13/2018)
So, what’s the problem with the insurance?

We have been asked this multiple times and have avoided trying to give more than a cursory answer. We are still limited in what we can say as there are a host of attorneys involved in getting the problem rectified.
First, I need to preface this by saying once again there are two separate entities to Club Orient Resort. One is Orient Beach Club (OBC) which is the management company and employs all the staff, provides utilities, does the marketing, reservations and a host of other things.
The copropriété or Copro for short is similar to a Homeowners Association. They represent the homeowners at Club Orient and are represented by an elected Board of Directors with a President. In addition, they retain a Syndic which is a professional property manager, who pays their bills and assists them in conducting Copro business.
These are two distinct and separate entities with different regulations and mandates. OBC is a French Corporation called an SAS and has shareholders which are comprised of most of the homeowners, with certain conditions.
Under French law the OBC must be a profit-making company, whereas the Copro must be a non-profit organization.
Now, just on the above paragraphs we could drone on endlessly on where they work in tandem for the benefit of Club Orient and where they must operate independently of each other. But, they are not adversarial, even when disagreements arise. Both entities want a vibrant and strong Club Orient!
When it comes time for insurance to be purchased every year, the two organizations must solicit and negotiate their policies separately. This has always been the case.
OBC owns very few structures. The Warehouse, Utility buildings, Housekeeping building, Water sports and Spa building as well as the boutique.
The Copro is responsible for all the infrastructure both above and below ground and all the other buildings, plus the landscaping on their property. A much larger and more expensive proposition.
After Irma wreaked havoc on us we (OBC) retained an insurance expert. Yes, in France the insurance company does not send out an insurance adjuster. You are required to hire one, at your expense and the money is deducted from your insurance proceeds.
It was determined that OBC suffered a total loss and the insurance company agreed to pay the full-face value of our policy. This included coverage for our structures, business interruption, as well as several lesser categories.
These funds were received by OBC on October 31, 2017. This has allowed us to continue to pay our staff “chomage partial” (explained in previous updates) as required by law, rent office space, maintain our website and many other things such as; building the Perch Lite and purchasing supplies for Cedric at Water sports to name just two.
What OBC did not have the ability to legally do was to effect any repairs or even clean-up on the property belong to the Copropriété. This was very frustrating for all concerned.
The Copro retained their own insurance expert who also declared the Copro property a total loss and submitted the necessary paperwork to the insurance company.
The insurance company, after months of inaction, raised the question of should they forward proceeds to Copro’s syndic, or directly to each individual owner. Copro wanted the proceeds to go directly to the syndic so that rebuilding contracts could be signed and work could begin immediately. The insurance company required a majority of owners to provide a power of attorney for this action, which was provided.
I’ll spare you the back and forth which followed, bs time consuming and frustrating and still has not resulted in one penny of money being sent to the Copro.
Now add into the mix that there is a very small minority of homeowners who seem to be bent on destroying Club Orient and basically turning it into a rest home for themselves. They have not paid homeowner dues OR INSURANCE PREMIUMS for 10 years! Yet, they have written to the insurance company demanding insurance proceeds be sent directly to them. They have also advised the insurance company that the Syndic is not authorized to receive any of the proceeds.
Unbelievable as it sounds, even though they have contributed nothing to the Copro or the insurance, and owe approximately one million euros in dues, under French law they are still considered members of the Copro. When this occurred the insurance company, not wishing to be sued by either the Copro or the small group of non-paying owners, simply said we will not release any funds until this is settled. There are now 4 lawyers working on this case for Copro and the belief is that there will be funds forthcoming sometime in the Fall. Unfortunately, that will be too late to have units ready for occupancy this high season.
You may ask why you don’t just buy them out. Many people have tried to do just that, and every offer has been refused. The goal of this group appears to be the destruction of Club Orient, not money.
We realize the above may raise as many questions as it answers, but it is very difficult to explain every detail of what has transpired over the last eleven months. This is especially true when you are dealing with the laws of another country, which may be vastly different than your own.
The Copro is very positive about eventually prevailing in all the above challenges. But, OBC is currently a management company, with no resort to manage and unlike the Copro they have significant obligations each month.
OBC is exploring every option at its disposal under French law to continue operating, even with no revenue. This continues to be more challenging with each passing month. But, the Copro is ultimately responsible for the rebirth of Club Orient and by not being burdened by the monthly obligations which face OBC, they remain confident the obstacles which they currently face will be overcome."

The rather taken out of context posting which was previously and only partially quoted, in full, is:

"Irma 1 year after... Part 3 (9/7/2018)

Back at the Grand Case Beach Club we still had no medical for Bert or Linda and no ability to prepare food. We ate two meals a day. Once at 6:30 am and again at 3:30 pm. We had no cooking facilities, and I remember our first meal was breaded fish filets that had defrosted, and we each received one for breakfast. Not cooked, but it was great.

Soon, we saw people walking up the beach from Grand Case. Their hotels were no longer habitable and were looking for any place to stay. We could barely take care of ourselves, but you couldn’t turn them away. So our small group quickly grew to about 40 people.

It was about seven days before we were able to begin getting people to the airport to stand in line and hope an evacuation flight would arrive. Some days one came, some days you would spend 8 hours outside in the sun, and no plane would arrive.

One of the problems with the evacuation was that each country had its own rules on who they would transport. There was one line for the Dutch, one for the French one for Americans and so on.

Initially, the Americans would only take tourists who had return tickets. The other county’s airlines, only their own nationals. Linda and Stephen were turned away by all the airlines, as they were not tourists and they were French residents, not nationals. Even Bert with his injuries had to wait for hours in the sun to get a KLM flight to Curacao.
Bert by this time had walked with assistance, to Grand Case Airport where the French Military had finally set up a military triage, to re-stitch his wound. He would later have two weeks of treatment in the hospital in Curacao with his gash being stapled shut. He is fine now.

Many of our employees eventually got flights to Martinique, Guadeloupe, Curacao, the Dominican Republic, Paris, and many other destinations. Finally, Stephen and Linda did get seats on a flight to Panama, where they stayed for a week to get Linda’s foot attended to and then had to leave for Columbia to eventually get to Curacao, where Bert was recovering.

The Club Orient family was literally spread out all over the world, with only limited ability to communicate with one another.

Florence set up a private chat room through WhatsApp while in Guadeloupe, so employees could check-in and let us know if they and their families were okay and what help they needed.

It was weeks before all of our office staff was able to return to St Martin. Once we returned, we found that things had not improved very much. Electric and water were sporadic, and the internet worked in some places on some days and other places other days.
Irma had taken all of our computers, servers and the credit card machines. The water destroyed all of our paper back up files.

People have said, “What about your US office?” We don’t have one. Never did! What we have is our marketing company in Orlando, which was trying to help us respond to the hundreds of emails we were getting. That ended when Hurricane Maria flooded the marketing companies office in Florida, and they too lost all their equipment and had to abandon their building.

We have said it before, but it bears repeating. The overwhelming number of positive and supportive emails were incredibly important to us.

We understood the frustration of people who emailed us and got an auto response. Sometimes they would email numerous times a day (not helpful). Only Florence was available to respond when she returned from Guadeloupe. Not only did she not have electricity or water at home, but also two children to care for and no access to the internet on many days.

Gaelle, our HR director, left her house every morning (which was not only without a roof but also no water and electric) to try and find an internet signal anywhere on the island. Sometimes she did, many times she did not.
By the way, Gaelle just had her water restored in February and is still living in a destroyed house.

Once we finally got our servers returned from the Gendarmes which they had retrieved from the looters, our IT guy had to redownload all of the programs we need to function. The download accomplished via iPhone hotspot. Not the quickest method. Once that was completed, we had to load all of the cloud back-up the same way.

Our credit card machine was lost in the storm and had to be ordered from Paris. It arrived in early December but it didn’t work. We then had to reorder another and wait for the bank to give the authorization to use it for credits.
It seemed we couldn’t catch a break.

One of the real bright spots was the outpouring of support for our employees through the GO Fund Me account, started by Nancy Tieman to help our Club Orient family. However, people actually wrote and said, “how you could distribute funds if the banks were not operating?” These comments posted on social media sites, even after we had posted pictures of the cash distribution!

Really?
The answer is because while on Curacao, Stephen was able to deal with the parent bank of Windward Islands bank and they were able to arrange for the transfer of funds, as well as waive the rules for the amount of daily cash withdrawals. We met the day of the distribution privately with the local bank president to take possession of the funds.

They were tremendously helpful.

We’re also pleased that many small companies were able to return advance deposits so quickly. It helps if you have a credit card machine , access to your reservations, internet… we didn’t.

We would admit it was discouraging when people would post on some social media sites that we “obviously didn’t care about our guests,” or “we must have spent or stolen the money.”

Club Orient had about 700,000 euros in advance deposits to begin returning and no infrastructure. We had set up space in an old church in Orient Village that reeked of mold and did the best we could.

Unless someone has gone through an event like the largest hurricane in the history of the Atlantic and find themselves with no resources on a thirty-five square island, they probably should keep their armchair opinions to themselves in the comfort of their living rooms.

But, the overwhelming majority of the comments were very supportive, and we realized these hateful people were either just ignorant or had their an agenda. French St Martin is roughly 17.5 square miles has very little skilled labor, heavy equipment, supplies, and especially financial resources to deal with this type of catastrophe.

So, we sincerely apologize if you feel we were not responsive enough, but understand we had only Florence to answer initially over 1000 emails and limited internet capabilities.

Our island government has worked tirelessly to get Paris to help and has been very supportive of Club Orient, and it is solidly behind our efforts.

One year later we still have issues with utilities. But it is slowly improving. We remain hopeful that Paris will contribute money for re-building and fixing the infrastructure and we will escape this hurricane season unscathed.

Will Club Orient be back? Many dedicated owners are working very hard to bring back Club Orient. As we have pointed out in previous missives, the Copropriete is responsible for the reconstruction, and OBC (us) is the management company. We may not be able to continue the management company, as the cost of paying the employees and maintaining offices is getting critical with no revenue to offset the expenses. But the Copro does not have those burdens and is committed to rebuilding, once the insurance issue is resolved.

Sorry for the long update, but we tried to answer as many questions as possible, and yes it was to an extent, cathartic to respond to some of the things we saw posted online.

Club Orient is important to all of us, and we know that the Corpro will do everything possible to bring it back better than ever and we’ll look forward to seeing you on the beach!"

If you're still with me; the hotel and the homeowners BOTH very much want Club Orient to be rebuilt and reopened just as soon as possible.

Last edited by jenniboston; 09/16/2018 01:13 AM.