I must be one of the lucky few. Every time I have gone through Beef Island it was just a few people and maybe 5 minutes to get through CI. Even better when I am able to clear into Anegada. I will admit attitudes are better on Anegada than Beef Island. I do get a little perturbed when I say good afternoon and they don't even look at me. I know they get a lot of people coming through that don't really know what they are doing. But that is not an excuse for being rude. However, going through customs is the only place I ever encounter attitudes while in the BVI. I just smile and keep moving along. Having said all that it is way worse with C&I on St Thomas whether at the airport or the docks. One last thing, I do not get the value of the vip club since I am usually there for only a few minutes. Is it worth looking into?