Here is the president of AA's email address if you want to complain.
douglas.parker@aa.com
I doubt if he would ever receive it let alone personally respond to it. But good luck anyway.
Worth the try. We had problem with USAir and I sent letters to the President, Board of Directors, Head of Maintenance . We not only got full refund of flight but vouchers for future flight, and drink vouchers with a plea that we'd continue to fly USAir. Well, we used those vouchers and after that never flew USAir again.