They are a darling. We did a survey of FAVORITE and LEAST FAVORITE U. S. airlines serving SXM. Jet Blue in a landslide won FAVORITE and AA got LEAST FAVORITE. I've flown a lot of miles on AA, JB, and DL. I think DL is great but now I fly mostly JB. I would not care at all if I never flew AA again, and a big plurality of people who took my survey agree that AA sucks.