This is bad, but in reality it's nothing new for American Airlines. They've been jacking around the public for many, many years and it never really seems to get better. If they treat their paying customers in this manner, just imagine how they must treat their employees and especially their mechanics. Every airline has their share of problems, but AA just doesn't seem to get the message. Only when a greater number of people choose other airlines over them will they reorganize and begin to handle things differently. You simply can't treat people like cargo if they intend to turn things around any time soon.