SXMWendell
That does sound bad.

Had a bad experience at Dollar once.
Pointed out a dent to the guy on collecting.
Took all the insurance options.
Wanted to charge us 1200 on return for dent.
I was pissed, ended up arguing with manager.
Didn't charge it.
But it still sullied my vacation.

I always take all the insurance offered.
Because I say in the event something happens want to just be able to walk away.
With some of the credit card coverage you have to pay up front and then are reimbursed so I've been told, not sure.