Bahston--I have to think that you are, or were, involved in the airline industry? Thank you for the information regarding a situation that most people, me included, have no clue about what actually goes on, with regard to a decision to divert.

Pat--so sorry that your trip ended up at it did, and a concise letter written to Jet Blue, with your talent for tact, hopefully might yield some good results for you and for those unfortunate enough to have a similar situation in the future.