First of all, a good travel agent will go to bat for your and does not have to be a cruise only agent to do so. We had to cancel a cruise to Alaska and our travel agent was really on the ball.

I know cruise only agents are recommended here. However, our travel agent as been in the business for well over 40 years and truly works for her clients.

She is not a cruise only agent and I do not know of a single person that has booked a cruise through her agency that has had a problem.

Something is wrong with a travel agent telling these people that they could not get insurance.

Before we used our now travel agent, I simply called Travel Guard and booked my insurance. I did have to let them know the cost of the trip. So trip cancellation insurance for a free cruise would be a problem.

It seems to me that the travel agent concerned should have recommended some type of medical evacuation insurance considering their age instead of just telling them they could not get insurance.

Sue