Thanks. It gets me to a page that does nothing. Tells me high number of refund requests. Guess I'll call.
I know calling may be a pain, but I have found that calling around 7:00am (at least with Delta, Capital One and United) produced short wait times, pleasant agents and got the resolve I was hoping for. You might try this and it may also be your internet connection that is causing some of the delay. Good luck.
