I don't remember if there was a sign on the van or if the driver was wearing a shirt with the Bamboo House logo on it. When I went, my friend and I drove separately to Carrefour. When we realized the shuttle wasn't coming as it was caught in traffic, she got into my car and I drove to BH. When we were leaving and I was returning her to her car at Carrefour, the van was there; he asked us if we needed a ride. I think it will be pretty easy to identify.