Pat--As I told you at the time, in June this year we had a fairly good experience with AA wheelchair service in Miami. The previous year I had an absolutely HORRIFIC experience which I made a written complaint to AA about at the time. I wrote them an old time hard-copy letter. I got a preliminary response in about 3 weeks, I think, and then got a few hundred miles for both Eric and I, a couple of months later. Hopefully you will get at least a response soon.