We have been renting from Hertz since 1995 and have only praise for Reina and her staff there. Just last week I secured a reservation for our forthcoming 3-week stay in February. We have always found the staff to be friendly and helpful. And if your car gets dirty they'll run it through their auto wash on request. One year our car got flooded out after a severe rain storm. They brought a replacement out on a flatbed--to the French side--within an hour or two of our call and hauled the inoperative vehicle away.