Sorry for your experience. I've been renting from them for over 20 years and have never had any issues. Always cars in good shape except for one time the car was less than stellar which I returned and was promptly upgraded to a nice new car. No questions and no extra charges. I will continue to use them this May. As far as discontinuing a class of car, they no longer carry the cheaper economy class and see why they increased the price. At least they notify customers before arrival so they have time to make a decision to accept or decline and book somewhere else.