I would contact AA customer service via email. I had a major problem leaving my local airport last year, missed my connection, a day of vacation, car rental, etc. and all due to a maintenance issue. I kept precise notes of the timeline of the events and included that in my email to AA. I really expected little or nothing but they did eventually come through with some miles and that is how I am getting back to SXM tomorrow. AA cannot control the issues with the hotel but they are responsible for their mechanical issues and customer service.

Good luck.

Sadly, just about all the airlines are lacking in customer service. Sometimes you get lucky and other times you don't.

Since the thread you responded to is over a year old, I made your post into a new thread.