We had used our AA miles to reserve business class seats.
. After spending 5.5 hours in Juliana Airport, we were given vouchers for taxis, a dinner, and a room at the Sonesta Maho Beach Resort.
I could find no international number to call the AA Executive Platinum desk.
In the meantime AA let two other flights to Miami depart on Wednesday - but did not make those seats available to all the passengers from March 7.
But, the lack of AA customer service during those two days was very frustrating for us and the other passengers. It is perhaps time for us to accumulate miles on another airline.
We were almost in for shoes a few weeks ago. Booked J w miles, late departure ( juuuuust avoiding an extra might and hotel). Curious, Ive heard vouchers are not as good as cash. Are the vouchers physical like money? And for use only at certain places?
And as AA ExP, I know you guys have more....clout. But how can AA *make* seats available on those other flights assuming they are booked? Did you have seat inventory to view?
It's truly hit or miss. Flown B6 and AA to SXM, each had their issues. KLM had their pax on the ground almost 5 extra nights last week. No airlines are immune so Ive become less loyal to each airline.
