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pat said:
I have never used this company before but had occasion to contact them (Bob) regarding an up-coming trip and I was very pleased with their rapid response and willingness to make things work beyond the scope of their typical rentals. This is just a reminder that they're out there since I had forgotten all about them until they were recommended to me in a private conversation. Just a few quick emails exchanged and my problems were solved <img src="http://www.traveltalkonline.com/forums/images/graemlins/handshake.gif" alt="" /> <img src="http://www.traveltalkonline.com/forums/images/graemlins/handshake.gif" alt="" />


I used to use Bob/Craig's services (no longer need it) and he is absolutely accommodating.
As you stated, he's willing to go "above and beyond" <img src="http://www.traveltalkonline.com/forums/images/graemlins/Clapping.gif" alt="" />