I honestly am not a big SBR fan, but many of their complaints seem way overexagerated. As far as rats, there are rats in the Caribbean for sure, but again, the whole story seems somewhat overblown. SBR is not some flea ridden motel, but a large resort, which overall provides a decent product. Does the internet work like high speed internet at home? No. Are there occasional electric/water/cable/whatever outages anywhere on SXM? Yes. As far as maid service, SBR is a timeshare, which means that in general, maid service is ONCE per week, not every day. As far as the keys not working, not sure what the story was on that, but keys are often de-magnitized, if you keep them in your pocket with metals. And no, there is nowhere in the resort which is a half MILE from the reception desk. Lots of hyperbole here..