We had non-stop AA flights out of JFK this Feb. In December, I got a notice saying the flights were "rescheduled." In fact, they were cancelled, and we were flying through Miami. I fought with them and got them to changed us to flights out of Hartford (if I have to connect, may as well fly out of Hartford). A month later, I was checking flights on Kayak, and found that my original flights were back. Again I fought with them to move us back where we originally were.

AA used to be the best. What happened to them?