Ahoy ... Brent here ... I love the internet ...
Bottoms painted - Lom Dee Nov '14, Imiloa Nov '15, Island Fun Nov '15, Afloat Nov '15, Chachaa (Beneteau 393) Nov '15.
2 Court cases in 20 years (Former business and former boat owner ... never a guest) and won both ... so?
10 years with Pro Valor Charters starting '92, 3 years with Pro Valor Sailing, 5 years with Captains Compass and, yes, most of my guests are repeats or referrals.
Kneafsey/Tortola 7 is right - definitely not perfection, it will never be good enough for me.
Just had my best year ever but always looking for ways to improve, Happy New Year.