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Etna ice cream #113545
12/02/2016 12:16 PM
12/02/2016 12:16 PM
Joined: Jun 2004
Posts: 669
Ottawa Canada
candu Offline OP
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candu  Offline OP
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Ottawa Canada
We have been looking around the island for our favourite ice cream and no luck.
I finally assked at the store and theyy told me it was closed. I Googled it and apparently they were shut down for some serious noncompliance with the health code. I searched TTOL and had no results so I thought I should pass it on.

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Re: Etna ice cream [Re: candu] #113546
12/02/2016 12:19 PM
12/02/2016 12:19 PM
Joined: Aug 2000
Posts: 73,171
Central Florida!
Carol_Hill Offline
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Carol_Hill  Offline
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Posts: 73,171
Central Florida!
I do not know whether it was voluntary, or as a result of health code violations. However, what I have heard is that they did close down for some upgrades to equipment, etc., but they are supposed to resume production soon.


Carol Hill
Re: Etna ice cream [Re: Carol_Hill] #113547
12/02/2016 02:28 PM
12/02/2016 02:28 PM
Joined: Dec 2005
Posts: 462
Rhode Island
Bluesfan Offline
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Bluesfan  Offline
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Posts: 462
Rhode Island
Good. It is some of the best ice cream I have ever had. Hope they are back by February.

Re: Etna ice cream [Re: candu] #113548
12/02/2016 02:33 PM
12/02/2016 02:33 PM
Joined: Dec 2004
Posts: 3,893
Massachusetts
boucharda Offline
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boucharda  Offline
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Joined: Dec 2004
Posts: 3,893
Massachusetts
Quote
28.06.2016
Etna Ice Cream closed for non-compliance with hygiene regulations

The Saint-Martin prefecture proceeded with the closing and withdrawal of Etna Ice Cream’s license, an establishment which is managed by Paolo Smiroldo and located in Rambaud. The veterinary and phytosanitary services carried out inspections in 2015 and revealed "serious non-compliances" in terms of hygiene on the premises. The manager has never made any improvements. Furthermore, he has never provided his food hygiene certificate and health risk control plan as required by the regulations.

Re: Etna ice cream [Re: candu] #113549
12/02/2016 03:00 PM
12/02/2016 03:00 PM
Joined: Dec 2015
Posts: 304
N
NakedAsAJaybird Offline
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Joined: Dec 2015
Posts: 304
They are closed, and some of the locals say it will not reopen. Owner wants to retire and has not found a buyer. They were shut down because of Health Code, but not because of violations, but because the health code was changed (updated) and their equipment did not meet standards. Hoping it will reopen, but not holding my breath.

Re: Etna ice cream [Re: NakedAsAJaybird] #113550
12/02/2016 03:04 PM
12/02/2016 03:04 PM
Joined: Aug 2000
Posts: 73,171
Central Florida!
Carol_Hill Offline
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Carol_Hill  Offline
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Posts: 73,171
Central Florida!
OK, thanks for the corrected info. I had read that he was in the process of reopening, which I guess was wrong. I hope it does reopen, as it would be a big loss..


Carol Hill
Re: Etna ice cream [Re: NakedAsAJaybird] #113551
12/02/2016 03:36 PM
12/02/2016 03:36 PM
Joined: Dec 2004
Posts: 3,893
Massachusetts
boucharda Offline
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boucharda  Offline
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Joined: Dec 2004
Posts: 3,893
Massachusetts
From JMB 11/20/2016:

Quote
Etna Ice Cream Soon To Make Its Triumphant Return
After heavy renovations to its manufacturing facilities over the last several months, Etna Ice Cream co-owner Betty Smiroldo thought all was set and that ice cream would now be flowing. "We couldn't get the barrel to work," she told us on Saturday, speaking of a key part of the process. "We tried everything and it wouldn't work. We'll know Monday when a new one will be here from Italy," she said. She added that it's metal, heavy, but coming soon. After arrival it'll be thoroughly tested, prepped, and soon will be helping Etna to supply its world famous super-premium ice cream throughout SXM and neighboring islands. It's really extraordinary stuff.

Last edited by boucharda; 12/02/2016 03:37 PM.
Re: Etna ice cream [Re: boucharda] #113552
12/02/2016 03:40 PM
12/02/2016 03:40 PM
Joined: Apr 2001
Posts: 12,986
Brookfield, CT.
pat Offline
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pat  Offline
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Joined: Apr 2001
Posts: 12,986
Brookfield, CT.
My DH would be heartbroken if he couldn't get his twice a year fix of Rhum Raisin.....one of the first items that goes on our Shop n Drop order. Just sayin' <img src="http://www.traveltalkonline.com/forums/images/graemlins/Joy.gif" alt="" /> <img src="http://www.traveltalkonline.com/forums/images/graemlins/Joy.gif" alt="" />


Respectfully,

pat



"Always keep your words soft and sweet, just in case you have to eat
them."
Re: Etna ice cream [Re: pat] #113553
12/02/2016 03:51 PM
12/02/2016 03:51 PM
Joined: Dec 2004
Posts: 3,893
Massachusetts
boucharda Offline
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boucharda  Offline
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Joined: Dec 2004
Posts: 3,893
Massachusetts
Exactly <img src="http://www.traveltalkonline.com/forums/images/graemlins/Thumbsup.gif" alt="" />

Re: Etna ice cream [Re: boucharda] #113554
12/02/2016 06:22 PM
12/02/2016 06:22 PM
Joined: Oct 2009
Posts: 697
P
phillygirl7 Offline
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phillygirl7  Offline
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Joined: Oct 2009
Posts: 697
Hey, someone always seems to be looking for a business venture there, here it is for those looking. OOps, it looks like it is back in business soon, lucky for all of us. We didn't buy any for our last visit so I didn't know it was out of business, but will look for it next time we visit.

Last edited by phillygirl7; 12/02/2016 06:27 PM.
Re: Etna ice cream [Re: pat] #113555
12/02/2016 08:13 PM
12/02/2016 08:13 PM
Joined: Sep 2012
Posts: 455
Northern California
T
thesimpsons Offline
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Joined: Sep 2012
Posts: 455
Northern California
<img src="http://www.traveltalkonline.com/forums/images/graemlins/Thumbsup.gif" alt="" /> <img src="http://www.traveltalkonline.com/forums/images/graemlins/Thumbsup.gif" alt="" />

Re: Etna ice cream [Re: boucharda] #113556
12/02/2016 08:49 PM
12/02/2016 08:49 PM
Joined: Dec 2015
Posts: 304
N
NakedAsAJaybird Offline
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Joined: Dec 2015
Posts: 304
Hope this is true!! The only problem is that the installation of the machine will be on St Martin time, so it could be a few months.

Re: Etna ice cream [Re: Carol_Hill] #113557
12/02/2016 09:02 PM
12/02/2016 09:02 PM
Joined: Dec 2015
Posts: 304
N
NakedAsAJaybird Offline
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NakedAsAJaybird  Offline
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Joined: Dec 2015
Posts: 304
Update.....A friend on the Island talked to the owner. They have received the machine part and plan to fix it by next week (that is, IF this is the part that will get things going again).

Re: Etna ice cream [Re: phillygirl7] #113558
12/03/2016 05:35 AM
12/03/2016 05:35 AM
Joined: Jan 2010
Posts: 3,631
Oyster Pond St. Martin
S
soualigacapt Offline
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soualigacapt  Offline
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S
Joined: Jan 2010
Posts: 3,631
Oyster Pond St. Martin
Etna is back in business. It may take some time for distribution to get up to speed but some places have it. Call Amsterdam Cheese shop for a way to contact them and find out where you can get it. They have Etna ice cream now but in small cups.

Re: Etna ice cream [Re: soualigacapt] #113559
12/03/2016 08:08 AM
12/03/2016 08:08 AM
Joined: Aug 2000
Posts: 73,171
Central Florida!
Carol_Hill Offline
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Carol_Hill  Offline
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Posts: 73,171
Central Florida!
Great! Thanks for the info Bob!


Carol Hill
Re: Etna ice cream [Re: Carol_Hill] #113560
12/06/2016 06:45 PM
12/06/2016 06:45 PM
Joined: Jun 2004
Posts: 669
Ottawa Canada
candu Offline OP
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candu  Offline OP
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Posts: 669
Ottawa Canada
I e-mailed and asked where I could find their ice cream. Here is the response.


It's a very long story. After 37 years of production the new French inspector closed us on 1 July for insufficient documentation, read bureaucracy. Eventually we were allowed to reopen 28 October after much back and forth with the officials. When my husband turned the ice cream making machine to work after four months it wasn't getting cold enough to make the ice cream. After a month of trouble shooting and awaiting replacement parts from Italy, today my husband was finally able to make a trial run. If all the king are worked out there will be ice cream in the supermarkets by the end of the week.

We do have a limited supply of ice cream in quarts and pints, sans coffee and choclate. You are welcome to come to the factory for purchase if you like. We may be closed on Thursday. So now you know the story. Thanks for your inquiry. Best regards, Betty Smiroldo

Re: Etna ice cream [Re: candu] #113561
12/06/2016 09:30 PM
12/06/2016 09:30 PM
Joined: Apr 2001
Posts: 183
New Jersey
Klem Offline
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Klem  Offline
Traveler
Joined: Apr 2001
Posts: 183
New Jersey
Best of luck…love your product.

Re: Etna ice cream [Re: Klem] #113562
12/07/2016 07:46 AM
12/07/2016 07:46 AM
Joined: Feb 2007
Posts: 3,590
Rhode Island
RonDon Offline
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RonDon  Offline
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Joined: Feb 2007
Posts: 3,590
Rhode Island
How do I find this factory? Someone said it's in Rambeau?

Re: Etna ice cream [Re: RonDon] #113563
12/08/2016 04:46 AM
12/08/2016 04:46 AM
Joined: Aug 2007
Posts: 135
DougK37614 Offline
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DougK37614  Offline
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Posts: 135
Today, Etna Ice Cream is made at St. Louis Corner, Rambaud, near the foot of Pic Paradis on French St. Martin. Their website is etnaicecresm.com and has contact information. I am going to check them out next week when I am on the island. I have been eating their ice cream for years and it beats anything else I have tried.

Re: Etna ice cream [Re: DougK37614] #113564
12/08/2016 06:02 AM
12/08/2016 06:02 AM
Joined: Dec 2007
Posts: 464
Tellico Village, TN
jrr1148 Offline
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jrr1148  Offline
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Posts: 464
Tellico Village, TN
Yeah! <img src="http://www.traveltalkonline.com/forums/images/graemlins/Clapping.gif" alt="" /> <img src="http://www.traveltalkonline.com/forums/images/graemlins/Joy.gif" alt="" /> We were getting really concerned for our annual February trip. Have been partaking of this great product from the 1980's when the Etna Ice Cream Parlor was open in Marina Royale. <img src="http://www.traveltalkonline.com/forums/images/graemlins/circle.gif" alt="" />

Re: Etna ice cream [Re: jrr1148] #113565
12/08/2016 06:59 AM
12/08/2016 06:59 AM
Joined: Feb 2007
Posts: 3,590
Rhode Island
RonDon Offline
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RonDon  Offline
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Joined: Feb 2007
Posts: 3,590
Rhode Island
ty for that info DougK37614.

Re: Etna ice cream [Re: jrr1148] #113566
12/08/2016 07:53 AM
12/08/2016 07:53 AM
Joined: Aug 2007
Posts: 135
DougK37614 Offline
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DougK37614  Offline
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Joined: Aug 2007
Posts: 135
The website is actually etnaicecream.com.

My apologies. Even lists all their flavors.

Re: Etna ice cream [Re: RonDon] #113567
12/08/2016 07:57 AM
12/08/2016 07:57 AM
Joined: Mar 2001
Posts: 15,784
Ohio
ruralcarrier Offline
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Posts: 15,784
Ohio


J.D.
Re: Etna ice cream [Re: ruralcarrier] #113568
12/08/2016 05:21 PM
12/08/2016 05:21 PM
Joined: Jun 2004
Posts: 669
Ottawa Canada
candu Offline OP
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candu  Offline OP
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Joined: Jun 2004
Posts: 669
Ottawa Canada
We found the factory and then chased down one of the owners from Rambaud to Cupecoy. We finally caught up with Betty at the Rendez Vous loune where they sell Etna but only in cups. Apparently they are still having problems with their new equipment and will not be in full production for awhile. They may have to have a tech from Italy set up the equipment as the local help seems lost. We are heading back to the factory tomorrow to hopefully buy some.

Re: Etna ice cream [Re: candu] #113569
12/08/2016 06:37 PM
12/08/2016 06:37 PM
Joined: Aug 2000
Posts: 73,171
Central Florida!
Carol_Hill Offline
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Carol_Hill  Offline
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Posts: 73,171
Central Florida!
Thanks for your continued updates. I admire your gumption, as I think I would definitely have given up by now!!!


Carol Hill
Re: Etna ice cream [Re: Carol_Hill] #113570
12/09/2016 07:33 AM
12/09/2016 07:33 AM
Joined: Feb 2007
Posts: 3,590
Rhode Island
RonDon Offline
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RonDon  Offline
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Joined: Feb 2007
Posts: 3,590
Rhode Island
Quote
Carol_Hill said:
Thanks for your continued updates. I admire your gumption, as I think I would definitely have given up by now!!!


Give up on getting a "fix" of Etna? Surely, you gest, Carol <img src="http://www.traveltalkonline.com/forums/images/graemlins/jester.gif" alt="" />

Re: Etna ice cream [Re: RonDon] #113571
12/09/2016 08:08 AM
12/09/2016 08:08 AM
Joined: Aug 2000
Posts: 73,171
Central Florida!
Carol_Hill Offline
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Carol_Hill  Offline
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Joined: Aug 2000
Posts: 73,171
Central Florida!
I like it ok, but I think you LOVE it, a lot! <img src="http://www.traveltalkonline.com/forums/images/graemlins/Grin.gif" alt="" />


Carol Hill
Re: Etna ice cream [Re: Carol_Hill] #113572
12/09/2016 12:23 PM
12/09/2016 12:23 PM
Joined: Apr 2004
Posts: 217
Rochester, NY
J
judymike Offline
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judymike  Offline
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Joined: Apr 2004
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Rochester, NY
Despite the traffic due to construction, made it to the St Louis street but didn't find Etna!

Anyone know the house number (not on the website) and/or other identifying marks?

thanks!

Re: Etna ice cream [Re: judymike] #113573
12/09/2016 12:52 PM
12/09/2016 12:52 PM
Joined: Jun 2004
Posts: 669
Ottawa Canada
candu Offline OP
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candu  Offline OP
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Joined: Jun 2004
Posts: 669
Ottawa Canada
They do not have a store at their location. We bumped into Betty at Cupecoy and she gave us a time to come by when she would be there.
Try e-mailing her to get directions and a time. The e-mail on the website works. Persistence paid off for us and we have two quarts in our freezer.


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