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Update on refund for AA flights
#146146
10/11/2017 03:33 PM
10/11/2017 03:33 PM
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Joined: Jun 2007
Posts: 176 Virginia suburbs of DC
AquaGirl
OP
Traveler
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OP
Traveler
Joined: Jun 2007
Posts: 176
Virginia suburbs of DC
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In case others are in this same situation, I wanted to provide an update on getting a refund for our non-refundable AA tickets. Thanks to input from this forum and specifically Carol, we were able to get a refund from AA. Our trip to the islands was supposed to start yesterday  Of course, getting a refund is a tiny thing compared to the challenges faced by the islands’ residents. We felt it was too soon to go on the trip and wanted to cancel our flights. We bought our tickets in March 2016, and the cancellation policy for non-refundable tickets is to use it by 1 year from date of purchase. We are not able to travel after the 1st week of Jan through March, and this fall/winter seems too soon for us to go back to the islands. Soon after Maria, I started asking AA for a refund by calling Customer Service, but soon realized that approach may not work. I took the advice from the TTOL St Martin forum. Someone said to write a letter to AA on their Compliments/Complaints page. I did so and explained why we couldn't use the ticket before Mar 2018. I received a response fairly quickly and the answer was yes! We were very thankful because technically they didn't have to give us a refund for non-refundable tickets. We got the refund today, so it took about 10 days for it to show up on our credit card. Our original flight from MIA to STT did go on time yesterday and looked to be about 1/2 full when I checked on Mon. We also received a complete refund from Peter Island Resort. Looking forward to returning to the islands...maybe next fall/winter. I think I will buy trip insurance next time, although I realize I need to read the fine print on exactly what situations are covered. Thanks so much for your input. http://www.traveltalkonline.com/forums/s...e=5#Post1747519
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Re: Update on refund for AA flights
[Re: AquaGirl]
#146148
10/11/2017 03:44 PM
10/11/2017 03:44 PM
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Joined: Aug 2000
Posts: 80,432 Central Florida!
Carol_Hill
Traveler
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Traveler
Joined: Aug 2000
Posts: 80,432
Central Florida!
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Glad it worked out for you. Overall, I think the airlines have done a decent job in this situation of doing the right thing for their customers.
Carol Hill
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Re: Update on refund for AA flights
[Re: GeorgeC1]
#146149
10/11/2017 07:16 PM
10/11/2017 07:16 PM
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Joined: Oct 2000
Posts: 770 Kansas
captmoby
Traveler
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Traveler
Joined: Oct 2000
Posts: 770
Kansas
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Has anybody had any luck with Delta? Or tickets purchased through Orbitz?
Jim Sailmoby II
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Re: Update on refund for AA / Delta flights
[Re: captmoby]
#146152
10/11/2017 09:32 PM
10/11/2017 09:32 PM
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Joined: Apr 2014
Posts: 304 Rockford, Michigan
aarpskier
Traveler
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Traveler
Joined: Apr 2014
Posts: 304
Rockford, Michigan
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captmoby said: Has anybody had any luck with Delta? Yes. We were scheduled for an SVI charter from 25 Oct to 04 Nov, 2017, flying into STT on Delta with non-refundable tickets. It took about an hour, but Delta re-issued those tickets with no change fee and no fare differential for Apr 18 to Apr 28, 2018. The hangup is that we had purchased our tickets direct from Delta (no travel agent) in early Feb 2017, and the official hurricane policy for such tickets is that (1) only re-booking fees will be waived (any fare increase must be paid) and (2) travel must be completed within one year of the ticket issue date. I was able to convince Delta to waive both restrictions for two reasons. First, it is fundamentally unfair to punish with a short travel deadling those customers whose money Delta has held the longest. Second, the hurricane policy applicable to tickets issued by professional travel agents contains neither restriction. Here is a Dropbox link to that policy. Delta Professional Advisory: 2017-09-23 Act quickly, because both the lay and professional policies have a re-ticketing deadline of Oct 31, 2017.
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Re: Update on refund for AA / Delta flights
[Re: tradewinds]
#146158
10/12/2017 12:18 PM
10/12/2017 12:18 PM
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Joined: Aug 2000
Posts: 80,432 Central Florida!
Carol_Hill
Traveler
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Traveler
Joined: Aug 2000
Posts: 80,432
Central Florida!
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I still think you should have gotten a REFUND. That's what others have gotten..
Carol Hill
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Re: Update on refund for AA / Delta flights
[Re: tradewinds]
#146160
10/12/2017 01:53 PM
10/12/2017 01:53 PM
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Joined: Aug 2000
Posts: 80,432 Central Florida!
Carol_Hill
Traveler
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Traveler
Joined: Aug 2000
Posts: 80,432
Central Florida!
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OK, I would have demanded my money back. No reason for them to keep your money for free for that time..
Carol Hill
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Re: Update on refund for AA / Delta flights
[Re: connie]
#146162
10/12/2017 05:36 PM
10/12/2017 05:36 PM
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Joined: Sep 2010
Posts: 5,720 Massachusetts
maytrix
Traveler
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Traveler
Joined: Sep 2010
Posts: 5,720
Massachusetts
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Hoping Cape Air can come through for us.. we were set to go down Dec 10-20th, but it looks like our boat may stay up here this winter instead of making the trip down there. <img src="http://www.traveltalkonline.com/forums/images/graemlins/cry.gif" alt="" />
Matt
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Re: Update on refund for AA / Delta flights
[Re: crazycrab955]
#146167
10/13/2017 08:43 AM
10/13/2017 08:43 AM
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Joined: Apr 2014
Posts: 304 Rockford, Michigan
aarpskier
Traveler
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Traveler
Joined: Apr 2014
Posts: 304
Rockford, Michigan
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crazycrab955 said: So it seems like it may depend on whom you get answering the email. Personal contact, not e-mail, is the preferred method of contact. I talked to three different people at Delta, on two different occasions, for a total of an hour. On the second call, I asked to talk to a supervisor. She apologetically put me on hold several times, as she had to get authority from an internal "help desk" apparently accessible only to frontline Delta agents.
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Re: Update on refund for AA / Delta flights
[Re: aarpskier]
#146169
10/14/2017 03:40 AM
10/14/2017 03:40 AM
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Joined: Feb 2014
Posts: 7 Singapore
crazycrab955
Traveler
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Traveler
Joined: Feb 2014
Posts: 7
Singapore
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aarpskier said:
Personal contact, not e-mail, is the preferred method of contact. I tend to agree with you, but the OP specifically laid out a method of sending an email as a supposedly better way to get action from the airline. I did call AA and got nowhere, so I figured an email might in this case work better (as others have been reporting). I also got nowhere with trip insurance paying us back for the flights, since they said that the airline has offered a change of dates and therefore the trip is not technically "cancelled." This is why, in my estimation, trip insurance is generally a rip-off. They will always find some loophole to avoid paying a claim. Glad your interaction with Delta worked out...it seems it may depend on airline, status with that airline, and even which agent handles the case.
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Re: Update on refund for AA / Delta flights
[Re: Carol_Hill]
#146171
10/24/2017 12:41 PM
10/24/2017 12:41 PM
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Joined: Sep 2006
Posts: 729 Kannapolis, NC
ndfaninnc
Traveler
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Traveler
Joined: Sep 2006
Posts: 729
Kannapolis, NC
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Thank you to everyone on this board. We were scheduled for Nov 11th CLT to STT. I called AA and changed our flights to December with no issues or extra charges. Yes, it was a non refundable ticket. They told me I get one free shot at a change. If I needed to make another it would be $200. Thanks again guys and gals for your help and advise.
Go Irish!!
Bill
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Re: Update on refund for AA / Delta flights
[Re: EllenS]
#146173
10/25/2017 10:04 AM
10/25/2017 10:04 AM
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Joined: Sep 2006
Posts: 729 Kannapolis, NC
ndfaninnc
Traveler
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Traveler
Joined: Sep 2006
Posts: 729
Kannapolis, NC
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Just to follow up, we are using VIAirlink for the flight from STT to Anegada. I emailed them yesterday to change from November to December. They are going to hit me with a change fee! I am just starting to argue with them.
Ellen, have you seen what AA is charging for CLT to STT in December? Not only are the direct flights gone as you stated. But $3,000+ round trip!?!?!?!
Go Irish!!
Bill
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Re: Update on refund for AA / Delta flights
[Re: Eriesailor]
#146178
10/25/2017 03:16 PM
10/25/2017 03:16 PM
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Joined: Sep 2006
Posts: 729 Kannapolis, NC
ndfaninnc
Traveler
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Traveler
Joined: Sep 2006
Posts: 729
Kannapolis, NC
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Eriesailor, I have that happen several times on the way to STT, wife and I separated. I have always been able to get someone to switch so we are together. It seems to me most are going to STT for the same reason I am and are very accommodating. Just ask around once on board.
Go Irish!!
Bill
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Re: Update on refund for AA / Delta flights
[Re: Eriesailor]
#146180
10/25/2017 03:32 PM
10/25/2017 03:32 PM
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Joined: Nov 2000
Posts: 3,359 Cane Garden Bay, Tortola
JasonHelmbrecht
Traveler
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Traveler
Joined: Nov 2000
Posts: 3,359
Cane Garden Bay, Tortola
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Eriesailor said: They stated that currently only 5 of the 11 gates are operational Last Sunday, only 2 commercial gates were operational so maybe the other 3 are the charter gates. The charter terminal appeared to be unaffected. The 2 gates they had for commercial were very crowded but at least you could still buy cold beer!!
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