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kim
Newtown, CT
Posts: 4,867
Joined: September 2000
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4 members (Tom, marisol, 2 invisible),
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Joined: Jan 2018
Posts: 17
Traveler
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OP
Traveler
Joined: Jan 2018
Posts: 17 |
FYI I rented a car from ACE in Jan and while driving hit a pot hole on the way from Orient Village to Club O beach and caused a minor dent. Yes it was my fault. I paid ACE and they promised to respond to requests for documentation from my CC Company so I could get reimbursed. Despite numerous requests they will not respond or send the required doc to AMEX. Ace is cheap, but sometimes you get what you pay for. Next time Hertz or a welcome sugestion from the group.
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Joined: Aug 2000
Posts: 1,434
Traveler
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Traveler
Joined: Aug 2000
Posts: 1,434 |
As mentioned here often, TTOL sponsors are often the best choice in SXM car rental.
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Joined: May 2008
Posts: 757 Likes: 7
Traveler
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Traveler
Joined: May 2008
Posts: 757 Likes: 7 |
I guess I would ask why you're leaving this to be settled between AMEX and ACE and not getting involved personally. We also had a mishap, I requested the necessary info from ACE , they promptly responded, I forwarded the claim to VISA, and they promptly paid. But, it was necessary (and required by VISA) that I manage the claim. My suspicion is that you need to become involved if you want resolution.
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Joined: Mar 2001
Posts: 18,198 Likes: 22
Traveler
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Traveler
Joined: Mar 2001
Posts: 18,198 Likes: 22 |
Yes it was my fault. I paid ACE and they promised to respond to requests for documentation from my CC Company so I could get reimbursed. Despite numerous requests they will not respond or send the required doc to AMEX. It appears ACE did NOT respond.
J.D.
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Joined: Jul 2011
Posts: 2,209 Likes: 7
Traveler
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Traveler
Joined: Jul 2011
Posts: 2,209 Likes: 7 |
We all have our guy. We tried a new guy last October. We found his service was on point and the rates were great. All new cars with GPS trackers. ( in case it gets stolen) Owners Enil and Cindy, staff to be very professional! Came to the airport with our car, completed the transactions and off we went. Same for the return. https://www.saxcarrental.com/ I give them an "A" plus plus! Rating.
Sand Gravity, got to love it!
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Joined: Sep 2003
Posts: 18,619 Likes: 4
Traveler
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Traveler
Joined: Sep 2003
Posts: 18,619 Likes: 4 |
We also just rented from SAX and it was a very good experience.
Elaine
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God Bless the broken road....
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Joined: Mar 2009
Posts: 20,138 Likes: 40
Traveler
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Traveler
Joined: Mar 2009
Posts: 20,138 Likes: 40 |
What company did you use colour1
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Joined: Sep 2003
Posts: 18,619 Likes: 4
Traveler
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Traveler
Joined: Sep 2003
Posts: 18,619 Likes: 4 |
Elaine
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God Bless the broken road....
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Joined: Mar 2009
Posts: 20,138 Likes: 40
Traveler
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Traveler
Joined: Mar 2009
Posts: 20,138 Likes: 40 |
Thanks. I missed it when I read it. Didn't see the link.
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