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ACE Car Rental #192193
04/13/2019 03:14 PM
04/13/2019 03:14 PM
Joined: Jan 2018
Posts: 9
sc
G
gone2beaches Offline OP
Traveler
gone2beaches  Offline OP
Traveler
G
Joined: Jan 2018
Posts: 9
sc
FYI I rented a car from ACE in Jan and while driving hit a pot hole on the way from Orient Village to Club O beach and caused a minor dent. Yes it was my fault. I paid ACE and they promised to respond to requests for documentation from my CC Company so I could get reimbursed. Despite numerous requests they will not respond or send the required doc to AMEX. Ace is cheap, but sometimes you get what you pay for. Next time Hertz or a welcome sugestion from the group.

SXM Sponsors
Re: ACE Car Rental [Re: gone2beaches] #192197
04/13/2019 04:13 PM
04/13/2019 04:13 PM
Joined: Aug 2000
Posts: 1,221
Hershey, Pennsylvania
Tom Online content
Traveler
Tom  Online Content
Traveler
Joined: Aug 2000
Posts: 1,221
Hershey, Pennsylvania
As mentioned here often, TTOL sponsors are often the best choice in SXM car rental.

Re: ACE Car Rental [Re: gone2beaches] #192198
04/13/2019 04:42 PM
04/13/2019 04:42 PM
Joined: May 2008
Posts: 392
Central Coast, CA
C
cruzer Offline
Traveler
cruzer  Offline
Traveler
C
Joined: May 2008
Posts: 392
Central Coast, CA
I guess I would ask why you're leaving this to be settled between AMEX and ACE and not getting involved personally. We also had a mishap, I requested the necessary info from ACE , they promptly responded, I forwarded the claim to VISA, and they promptly paid. But, it was necessary (and required by VISA) that I manage the claim. My suspicion is that you need to become involved if you want resolution.

Re: ACE Car Rental [Re: cruzer] #192207
04/13/2019 07:24 PM
04/13/2019 07:24 PM
Joined: Mar 2001
Posts: 13,853
Ohio
ruralcarrier Offline
Traveler
ruralcarrier  Offline
Traveler
Joined: Mar 2001
Posts: 13,853
Ohio
Quote
Yes it was my fault. I paid ACE and they promised to respond to requests for documentation from my CC Company so I could get reimbursed. Despite numerous requests they will not respond or send the required doc to AMEX.

It appears ACE did NOT respond.


J.D.
Re: ACE Car Rental [Re: gone2beaches] #192225
04/14/2019 07:27 AM
04/14/2019 07:27 AM
Joined: Jul 2011
Posts: 990
Westchester /NYC
Colour1 Offline
Traveler
Colour1  Offline
Traveler
Joined: Jul 2011
Posts: 990
Westchester /NYC
We all have our guy. We tried a new guy last October. We found his service was on point and the rates were great. All new cars with GPS trackers. ( in case it gets stolen) Owners Enil and Cindy, staff to be very professional! Came to the airport with our car, completed the transactions and off we went. Same for the return. https://www.saxcarrental.com/ I give them an "A" plus plus! Rating.


Sand Gravity, got to love it!
Re: ACE Car Rental [Re: Colour1] #192229
04/14/2019 07:50 AM
04/14/2019 07:50 AM
Joined: Sep 2003
Posts: 16,755
St Maarten
BillandElaine Offline
Traveler
BillandElaine  Offline
Traveler
Joined: Sep 2003
Posts: 16,755
St Maarten
We also just rented from SAX and it was a very good experience.


Elaine
*********************************
God Bless the broken road....
Re: ACE Car Rental [Re: Colour1] #192237
04/14/2019 08:37 AM
04/14/2019 08:37 AM
Joined: Mar 2009
Posts: 9,640
Auburn, WA
SXMScubaman Offline
Traveler
SXMScubaman  Offline
Traveler
Joined: Mar 2009
Posts: 9,640
Auburn, WA
What company did you use colour1

Re: ACE Car Rental [Re: SXMScubaman] #192238
04/14/2019 08:38 AM
04/14/2019 08:38 AM
Joined: Sep 2003
Posts: 16,755
St Maarten
BillandElaine Offline
Traveler
BillandElaine  Offline
Traveler
Joined: Sep 2003
Posts: 16,755
St Maarten
Sax - it's in his post


Elaine
*********************************
God Bless the broken road....
Re: ACE Car Rental [Re: BillandElaine] #192239
04/14/2019 08:40 AM
04/14/2019 08:40 AM
Joined: Mar 2009
Posts: 9,640
Auburn, WA
SXMScubaman Offline
Traveler
SXMScubaman  Offline
Traveler
Joined: Mar 2009
Posts: 9,640
Auburn, WA
Thanks. I missed it when I read it. Didn't see the link.


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