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AA Voted Least Favorite, jetBlue Voted Favorite Airline Serving SXM #193460
04/28/2019 12:28 PM
04/28/2019 12:28 PM
Joined: Apr 2002
Posts: 5,840
New England (home), St. Maarte...
jmbcomms Offline OP
Traveler
jmbcomms  Offline OP
Traveler
Joined: Apr 2002
Posts: 5,840
New England (home), St. Maarte...
We did an informal unscientific survey of tourists / airline passengers' FAVORITE and LEAST FAVORITE US airlines serving SXM recently. The result: jetBlue was the runaway FAVORITE of all airlines, and American was the LEAST FAVORITE - both by a wide margin. Even first class AA passengers have been complaining about schedule changes and other major issues at AA.


Jeff Berger
Visiting SXM Since 1978
SXM Sponsors
Re: AA Voted Least Favorite, jetBlue Voted Favorite Airline Serving SXM [Re: jmbcomms] #193463
04/28/2019 12:41 PM
04/28/2019 12:41 PM
Joined: Mar 2009
Posts: 366
Eastern NC, N Topsail Beach
S
SXMFOX Offline
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SXMFOX  Offline
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S
Joined: Mar 2009
Posts: 366
Eastern NC, N Topsail Beach
Interesting, but not surprising. Thanks for passing it along!

Re: AA Voted Least Favorite, jetBlue Voted Favorite Airline Serving SXM [Re: jmbcomms] #193464
04/28/2019 12:46 PM
04/28/2019 12:46 PM
Joined: Oct 2007
Posts: 176
E Yaphank L.I.
S
sunmantwo Online content
Traveler
sunmantwo  Online Content
Traveler
S
Joined: Oct 2007
Posts: 176
E Yaphank L.I.
AA is a waste of money and time. Blue is true.

Re: AA Voted Least Favorite, jetBlue Voted Favorite Airline Serving SXM [Re: jmbcomms] #193465
04/28/2019 01:42 PM
04/28/2019 01:42 PM
Joined: Feb 2007
Posts: 3,489
Rhode Island
RonDon Offline
Traveler
RonDon  Offline
Traveler
Joined: Feb 2007
Posts: 3,489
Rhode Island
Blue is true so far, and our favorite. But given time all airlines can be a pain. March 2019 was the first time we had any problem with Blue and that was a computer malfunction, they claimed, so we had to wait for a reboot before we could leave SXM. 25 min delay. No big if you have a direct flight.

Re: AA Voted Least Favorite, jetBlue Voted Favorite Airline Serving SXM [Re: jmbcomms] #193473
04/28/2019 02:08 PM
04/28/2019 02:08 PM
Joined: Jan 2009
Posts: 1,519
Manhattan
W
weeks5051 Offline
Traveler
weeks5051  Offline
Traveler
W
Joined: Jan 2009
Posts: 1,519
Manhattan
I agree 100% with this. My opinion is that all airlines are evil, but JetBlue is the least evil. I have no issues with the flight attendants or phone agents of AA, but it's the powers that be that make this airline so horrible.

Re: AA Voted Least Favorite, jetBlue Voted Favorite Airline Serving SXM [Re: weeks5051] #193479
04/28/2019 03:02 PM
04/28/2019 03:02 PM
Joined: Dec 2004
Posts: 3,603
Massachusetts
boucharda Online content
Traveler
boucharda  Online Content
Traveler
Joined: Dec 2004
Posts: 3,603
Massachusetts
...and they repeatedly lie to their customers....this post is about a flight that was "cancelled because of weather" which doesn't seem to make sense with no delays or cancellations seen

My return flight from SXM was diverted to MIA because of "lack of fuel availability" even though the SXM ground crew supervisor announced that it was NOT a fuel issue but a flight crew issue...and guess what? After landing in MIA and creating a plane full of hotel vouchers in CLT, the new crew came on and explained about the original crew being over in flight hours and could not fly another hour to CLT.....really? I do understand the crew limitations but just tell it like it is....and why send a crew to SXM knowing it can't return to the correct airport?

I will use AA ONLY because I have a crapload of miles left over from the USAir merger but I would NEVER pay for a flight on AA....

Quote
My opinion is that all airlines are evil, but JetBlue is the least evil.


"Evil" is strong in referring to "all airlines" but absolutely correct on AA

Rant over.....and sorry, since all airlines have their issues but............................................................................

Re: AA Voted Least Favorite, jetBlue Voted Favorite Airline Serving SXM [Re: boucharda] #193486
04/28/2019 04:00 PM
04/28/2019 04:00 PM
Joined: Jan 2009
Posts: 1,519
Manhattan
W
weeks5051 Offline
Traveler
weeks5051  Offline
Traveler
W
Joined: Jan 2009
Posts: 1,519
Manhattan
Hey, that's what makes this country so great. We all have our opinions. JetBlue was not evil until they started charging for checked bags. That's my humble opinion.

Re: AA Voted Least Favorite, jetBlue Voted Favorite Airline Serving SXM [Re: weeks5051] #193489
04/28/2019 04:25 PM
04/28/2019 04:25 PM
Joined: Dec 2004
Posts: 3,603
Massachusetts
boucharda Online content
Traveler
boucharda  Online Content
Traveler
Joined: Dec 2004
Posts: 3,603
Massachusetts
Well, just an opinion, but I think charging for bags is a minor and common issue as compared to absolutely screwing up your vacation flights and plans. It is a known factor when booking and a CHOICE....and is kinda is a given with all airlines except for SWA and CC perks

Re: AA Voted Least Favorite, jetBlue Voted Favorite Airline Serving SXM [Re: jmbcomms] #193554
04/29/2019 12:05 PM
04/29/2019 12:05 PM
Joined: Aug 2006
Posts: 208
TOTOWA NJ
lina Offline
Traveler
lina  Offline
Traveler
Joined: Aug 2006
Posts: 208
TOTOWA NJ
agreed !!!! JET BLUE even though we have to leave out of JFK ... missing our Continental and United almost daily flights ..unfortunately united is only Saturdays and wayyyyyy out of line with their prices


lina and piggy
Re: AA Voted Least Favorite, jetBlue Voted Favorite Airline Serving SXM [Re: jmbcomms] #193607
04/29/2019 09:54 PM
04/29/2019 09:54 PM
Joined: Mar 2016
Posts: 55
Spring,Texas
A
ARC Offline
Traveler
ARC  Offline
Traveler
A
Joined: Mar 2016
Posts: 55
Spring,Texas
Here is a survey that came out a few weeks back. This says it all! How embarrassing for AA. Spirit is ahead of them. Surely not surprising from all the horrible experiences I have read on this board with AA.

Attached Files 867B1259-288E-4D4F-917B-0A3E4AAF45F6.png
Re: AA Voted Least Favorite, jetBlue Voted Favorite Airline Serving SXM [Re: jmbcomms] #193638
04/30/2019 09:39 AM
04/30/2019 09:39 AM
Joined: Aug 2000
Posts: 270
Maine
D
davew Offline
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davew  Offline
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D
Joined: Aug 2000
Posts: 270
Maine
I suppose it takes all kinds but we have never had a problem with American Airlines. In fact we recently had a hickup when our flight was cancelled immediately after everyone was seated. The Captain came on the speaker and announced that we had been cancelled due to an on-board instrument malfunction. He stated in very professional terms that this had never before happened to him in his 22 years with American. The situation was chaotic of course.....100 or so passangers having to make alternative arrangments. We went to the ticked counter and were treated with the most intellegent and considerate agent we've ever seen. She worked it all out for us with a smile and great patience. Plus 10 for AA.

Re: AA Voted Least Favorite, jetBlue Voted Favorite Airline Serving SXM [Re: davew] #193639
04/30/2019 09:42 AM
04/30/2019 09:42 AM
Joined: Aug 2000
Posts: 71,528
Central Florida!
Carol_Hill Offline
Traveler
Carol_Hill  Offline
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Joined: Aug 2000
Posts: 71,528
Central Florida!
We actually have also never had a problem with AA. In recent years, we only take the nonstop from Miami, and of course nonstop flights have much fewer possibilities for screwups.


Carol Hill
Re: AA Voted Least Favorite, jetBlue Voted Favorite Airline Serving SXM [Re: jmbcomms] #193653
04/30/2019 11:34 AM
04/30/2019 11:34 AM
Joined: Nov 2015
Posts: 156
the Long Island
the captain Offline
Traveler
the captain  Offline
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Joined: Nov 2015
Posts: 156
the Long Island
I dont disagree about AA vs B6 but.....

as far as irregular operations, I *think* AA may actually do a bit better.

Re: AA Voted Least Favorite, jetBlue Voted Favorite Airline Serving SXM [Re: the captain] #193659
04/30/2019 11:42 AM
04/30/2019 11:42 AM
Joined: Mar 2009
Posts: 12,014
Auburn, WA
SXMScubaman Offline
Traveler
SXMScubaman  Offline
Traveler
Joined: Mar 2009
Posts: 12,014
Auburn, WA
Not trying to be difficult but what is B6? Racking my brain to figure that one out.

Re: AA Voted Least Favorite, jetBlue Voted Favorite Airline Serving SXM [Re: jmbcomms] #193666
04/30/2019 11:54 AM
04/30/2019 11:54 AM
Joined: May 2008
Posts: 459
Central Coast, CA
C
cruzer Offline
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cruzer  Offline
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C
Joined: May 2008
Posts: 459
Central Coast, CA
using analogies of my childhood school days, B6:airlines::SXM:airports.

Re: AA Voted Least Favorite, jetBlue Voted Favorite Airline Serving SXM [Re: cruzer] #193667
04/30/2019 12:22 PM
04/30/2019 12:22 PM
Joined: Mar 2009
Posts: 12,014
Auburn, WA
SXMScubaman Offline
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SXMScubaman  Offline
Traveler
Joined: Mar 2009
Posts: 12,014
Auburn, WA
Got it. Mystery solved.

Re: AA Voted Least Favorite, jetBlue Voted Favorite Airline Serving SXM [Re: jmbcomms] #193699
04/30/2019 03:21 PM
04/30/2019 03:21 PM
Joined: Mar 2017
Posts: 355
S
sasasal Offline
Traveler
sasasal  Offline
Traveler
S
Joined: Mar 2017
Posts: 355
We walked away years ago. flew them for many years, but because they are not reliable we fly jet blue. have not yet had an issue. love this airline. We travel almost 3 hours to jfk for jet blue, we could travel to jersey and united, but they are so over priced just can not do it....Not much of a lesser trip, but better trip. Nope jet blue all the way.


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