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Kudos to AA #205522
09/27/2019 01:22 PM
09/27/2019 01:22 PM
Joined: Apr 2001
Posts: 12,917
Brookfield, CT.
pat Offline OP
Traveler
pat  Offline OP
Traveler
Joined: Apr 2001
Posts: 12,917
Brookfield, CT.
So! We often tout the horror stories and the negative airline experiences we’ve encountered with AA so once again, I would like to comment on the positive.

While we were away last week I received an early email notification of a significant schedule change for FF SXM flights we are holding for next April. This morning I called AA and spoke with a wonderful reservationist who couldn’t have been anymore accommodating and pleasant along the way. She managed to get us onto a different flight with better flight times (this was actually the flight I originally hoped to book but it wasn’t available at the time.....) and to an airport more convenient to our home. I know there may well be more changes between now and April and if so, wouldn’t I love to do business with her again!

But the real news is she went out of her way to be helpful and pleasant. I couldn’t have asked for more.


Respectfully,

pat



"Always keep your words soft and sweet, just in case you have to eat
them."
SXM Sponsors
Re: Kudos to AA [Re: pat] #205524
09/27/2019 01:27 PM
09/27/2019 01:27 PM
Joined: Mar 2009
Posts: 12,773
Auburn, WA
SXMScubaman Offline
Traveler
SXMScubaman  Offline
Traveler
Joined: Mar 2009
Posts: 12,773
Auburn, WA
That's.great 👍

Re: Kudos to AA [Re: pat] #205525
09/27/2019 01:28 PM
09/27/2019 01:28 PM
Joined: Aug 2000
Posts: 72,826
Central Florida!
Carol_Hill Offline
Traveler
Carol_Hill  Offline
Traveler
Joined: Aug 2000
Posts: 72,826
Central Florida!
Good for you! Glad it's working out for now anyway! As you said, who knows what else will happen before April, but sounds great!


Carol Hill
Re: Kudos to AA [Re: pat] #205527
09/27/2019 03:36 PM
09/27/2019 03:36 PM
Joined: Oct 2017
Posts: 750
S
SammyM Offline
Traveler
SammyM  Offline
Traveler
S
Joined: Oct 2017
Posts: 750
Maybe the message is getting thru to them. Let's hope so. It would be nice to have them as a future option for travel to the Caribbean, but for me -- for now -- I will still defer to other airlines.

Re: Kudos to AA [Re: pat] #205529
09/27/2019 03:53 PM
09/27/2019 03:53 PM
Joined: Apr 2001
Posts: 12,917
Brookfield, CT.
pat Offline OP
Traveler
pat  Offline OP
Traveler
Joined: Apr 2001
Posts: 12,917
Brookfield, CT.
Sammy and all,

In all fairness, AA has always been my favorite Caribbean carrier for as long as they’ve serviced SXM. Like everyone, I do get frustrated with the schedule changes but they have ALWAYS been very helpful in straightening out the snafus.

We just did JB to Florida and it was fine but my preference is still AA if it’s a viable option.


Respectfully,

pat



"Always keep your words soft and sweet, just in case you have to eat
them."
Re: Kudos to AA [Re: pat] #205532
09/27/2019 08:00 PM
09/27/2019 08:00 PM
Joined: Mar 2009
Posts: 12,773
Auburn, WA
SXMScubaman Offline
Traveler
SXMScubaman  Offline
Traveler
Joined: Mar 2009
Posts: 12,773
Auburn, WA
They have always come through for us too. Our go to sxm airline.

Re: Kudos to AA [Re: pat] #205558
09/28/2019 05:35 PM
09/28/2019 05:35 PM
Joined: Feb 2008
Posts: 574
Las Vegas, NV, USA
Ellen777 Offline
Traveler
Ellen777  Offline
Traveler
Joined: Feb 2008
Posts: 574
Las Vegas, NV, USA
Thanks for posting Pat. My airlines are AA and United, they have always been great to us, even when I have had complaints, they have always compensated us, and they will continue to have my business.


Life's a beach
Re: Kudos to AA [Re: pat] #205603
09/29/2019 10:38 AM
09/29/2019 10:38 AM
Joined: Oct 2003
Posts: 2,717
Galena, IL
indi Offline
Traveler
indi  Offline
Traveler
Joined: Oct 2003
Posts: 2,717
Galena, IL
Pat, I had a similar experience about a month ago when our flight was changed. Top notch customer service and change fees were waived.


Joyce M-C

[Linked Image]



Re: Kudos to AA [Re: pat] #205665
09/30/2019 09:30 AM
09/30/2019 09:30 AM
Joined: Jan 2009
Posts: 1,523
Manhattan
W
weeks5051 Offline
Traveler
weeks5051  Offline
Traveler
W
Joined: Jan 2009
Posts: 1,523
Manhattan
I have always said that the AA agents that I've dealt with have been nothing but great and helpful. It's the corporate higher ups that are the problem.


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