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Re: Cancellation / Refund Policies?
[Re: Memphré]
#221513
03/17/2020 07:42 PM
03/17/2020 07:42 PM
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Joined: Nov 2000
Posts: 3,359 Cane Garden Bay, Tortola
JasonHelmbrecht
Traveler
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Traveler
Joined: Nov 2000
Posts: 3,359
Cane Garden Bay, Tortola
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remains on their cancellation policy. well i can take the loss, i'm going to go somewhere else next year, last minute, with a big company, finish helping local entrepreneurs. Can you clarify? It's hard to understand what you're saying. Did you have a cancellation issue? Do you want to finish helping locals or are you finished helping locals?
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Re: Cancellation / Refund Policies?
[Re: Capt Ken]
#221581
03/18/2020 07:27 AM
03/18/2020 07:27 AM
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Joined: Jan 2007
Posts: 1,277 Saint Thomas, USVI
CaptainJay
Traveler
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Traveler
Joined: Jan 2007
Posts: 1,277
Saint Thomas, USVI
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This too shall pass. I guess with we learned anything from Irma and Maria, sometimes you can do everything right and still take a hit. When it is over we want our clients back. John has been very proactive in our approach to this from the beginning. Here is a link to our ever-changing updates. CYOA Yacht Charters Coronavirus Policy/Updates
Last edited by CaptainJay; 03/18/2020 07:27 AM.
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Re: Cancellation / Refund Policies?
[Re: Capt Ken]
#221726
03/18/2020 04:06 PM
03/18/2020 04:06 PM
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Joined: Jan 2005
Posts: 4,557 Toronto, Ontario
gordaguy2
Traveler
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Traveler
Traveler
Joined: Jan 2005
Posts: 4,557
Toronto, Ontario
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We let guests book for a time in the future - same thing we did when Irma hit.
GordaGuy2
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Re: Cancellation / Refund Policies?
[Re: Capt Ken]
#221768
03/18/2020 05:54 PM
03/18/2020 05:54 PM
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Joined: Apr 2002
Posts: 7,032 GA/NC
GeorgeC1
Traveler
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Traveler
Joined: Apr 2002
Posts: 7,032
GA/NC
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Re: Cancellation / Refund Policies?
[Re: Capt Ken]
#221771
03/18/2020 06:03 PM
03/18/2020 06:03 PM
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Joined: Jan 2020
Posts: 28
sisterblysse
Traveler
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Traveler
Joined: Jan 2020
Posts: 28
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Sunsail (and British Airways).
BA let us cancel even before BVI and UK ban on travel.
Sunsail allowed us to make changes no fuss as we were travelling within 6 weeks of the travel ban being announced.
Last edited by sisterblysse; 03/18/2020 06:20 PM.
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Re: Cancellation / Refund Policies?
[Re: Capt Ken]
#221864
03/19/2020 01:18 PM
03/19/2020 01:18 PM
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Joined: Dec 2005
Posts: 364 Flagstaff, Arizona
CDJ
Traveler
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Traveler
Joined: Dec 2005
Posts: 364
Flagstaff, Arizona
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We were scheduled for a charter starting April 9th, So far our charter company told us they will let us reschedule to any available date thru December 15th 2020 but will charge a rescheduling fee of $300.00. We don't agree with this and are asking them to waive the fee. I could understand if this was within our control but with the BVI government closing entry to the BVI's we don't have choice.
Curt
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Re: Cancellation / Refund Policies?
[Re: Capt Ken]
#221867
03/19/2020 01:27 PM
03/19/2020 01:27 PM
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Joined: Dec 2005
Posts: 364 Flagstaff, Arizona
CDJ
Traveler
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Traveler
Joined: Dec 2005
Posts: 364
Flagstaff, Arizona
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On a related note, what kind of weather can be expected and are the bar and restaurants still open during the first week of July?
Curt
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Re: Cancellation / Refund Policies?
[Re: Capt Ken]
#221871
03/19/2020 01:41 PM
03/19/2020 01:41 PM
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Joined: Jan 2020
Posts: 9
Capt Ken
OP
Traveler
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OP
Traveler
Joined: Jan 2020
Posts: 9
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Interesting perspectives on: https://www.facebook.com/groups/395158714235374/permalink/950071808744059/ It sounds like most people are ok with rescheduling and are doing so, how far out should the charter companies be allowing you to reschedule for? 6 mos? 1 yr? thoughts? Is June going to be far enough out to get past this? Anyone going in June and worried?
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Re: Cancellation / Refund Policies?
[Re: Capt Ken]
#221884
03/19/2020 02:29 PM
03/19/2020 02:29 PM
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Joined: Dec 2005
Posts: 364 Flagstaff, Arizona
CDJ
Traveler
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Traveler
Joined: Dec 2005
Posts: 364
Flagstaff, Arizona
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Thank you all, hopefully this will all be calmed down by July...On a brighter note, July heat might make the cold beer taste better! Our charter company did answer us to say they would negotiate the $300.00 change fee.
Last edited by CDJ; 03/19/2020 02:34 PM.
Curt
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