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Re: The Right Thing
[Re: NCSailor]
#222008
03/20/2020 09:17 AM
03/20/2020 09:17 AM
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Joined: Nov 2000
Posts: 3,359 Cane Garden Bay, Tortola
JasonHelmbrecht
Traveler
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Traveler
Joined: Nov 2000
Posts: 3,359
Cane Garden Bay, Tortola
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If the BVI is not permitting entry why isn't TMM giving complete refunds? It's a complicated situation. It's neither party's fault that virus happened and travel is restricted. The charter company is prepared to provide the service contracted. It's not their fault the guests didn't purchase the insurance they recommended. It's not the guests fault they can't get to the BVI. Very difficult position because most guests are expecting a change to the contract they agreed to even though the charter company did nothing wrong. When Irma struck, we were unable to meet the contract both parties agreed to and offered refunds before anyone even asked. This is different; we have open property going to waste. The guests gambled by not buying insurance and are now expecting the host to pay for their gambling loss. I think allowing a date change at no cost is a fair compromise, but many do not. I see both sides. I do think making decisions past a 4 week window is extreme because the situation is changing daily. I've been thinking about offering a "Cancel For Any Reason" insurance option to our guests that they could purchase to cover the villa stay. Would people consider this a good idea? Regards, Jason
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Re: The Right Thing
[Re: captaugie]
#222017
03/20/2020 09:34 AM
03/20/2020 09:34 AM
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Joined: Oct 2009
Posts: 1,662 Memphis, BVI, CT
RatmansWife
Traveler
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Traveler
Joined: Oct 2009
Posts: 1,662
Memphis, BVI, CT
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Cancel For Any Reason insurance is very expensive, because it's very risky on the part of the "insurer". The word alone is a problem, because of insurance regulations. Jason, in essence what you are talking about is two different rates: refundable and non-refundable. Many hotels do that, especially through the OTAs. It forces people to confront the fact that they are rolling the dice.
Bailau, your beach house may be sounding pretty good to some people right now! Drive down and avoid your germy city neighbors.
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Re: The Right Thing
[Re: GeorgeC1]
#222025
03/20/2020 09:43 AM
03/20/2020 09:43 AM
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Joined: Nov 2000
Posts: 3,359 Cane Garden Bay, Tortola
JasonHelmbrecht
Traveler
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Traveler
Joined: Nov 2000
Posts: 3,359
Cane Garden Bay, Tortola
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Jason, did the insurance option you recommended cover this situation? My understanding is most travel insurance will not. G We don't recommend a specific policy, just that people should consider travel insurance. Everyone has their own tolerance for cost vs. risk.
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Re: The Right Thing
[Re: JasonHelmbrecht]
#222122
03/20/2020 05:07 PM
03/20/2020 05:07 PM
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Joined: Dec 2018
Posts: 1,365 Washington DC
bailau
Traveler
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Traveler
Joined: Dec 2018
Posts: 1,365
Washington DC
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Jason, did the insurance option you recommended cover this situation? My understanding is most travel insurance will not. G We don't recommend a specific policy, just that people should consider travel insurance. Everyone has their own tolerance for cost vs. risk. I was on a video conference this morning with the property management of our NC Outer Banks home and they indicated the trip insurance carrier that they offer to guests will not cover loss of access due to a bridge closure due to a pandemic. By way of background our beachhouse is in Currituck County NC but the only way to get there is to cross a bridge that is actually in Dare County, NC and Dare shut the bridge to non owners.... There is regulatory pressure to change that apparently... Here is the link for any property owner interested with the understanding this in US and not BVI...clearly we are in uncharted waters even here in the states... https://twiddy.us10.list-manage.com...ade03&id=7eee7ca27e&e=fdb944d731
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Re: The Right Thing
[Re: JasonHelmbrecht]
#222656
03/23/2020 10:51 PM
03/23/2020 10:51 PM
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Joined: Jan 2016
Posts: 938 Georgia & South Carolina
Deepcut
Traveler
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Traveler
Joined: Jan 2016
Posts: 938
Georgia & South Carolina
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If the BVI is not permitting entry why isn't TMM giving complete refunds? I've been thinking about offering a "Cancel For Any Reason" insurance option to our guests that they could purchase to cover the villa stay. Would people consider this a good idea? Regards, Jason Self funded insurance as even CFAR seems to have exceptions after this occurrence: Select one: A) Refund 90 days or more is full refund . 45-89 days Forefiet deposit (50%), Less than 45 days ,ABSOLUTELY no refund for any reason except boat or comparable replacement not provided. B) Refund 90 days or more is full refund . Less than 90 days, Cancel for ANY Reason prior to start of trip and get 75% refund. (ADDED cost for this option, is 10%) How many people do you think will chose Option B?
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