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Re: Refunds from Moorings?
[Re: bailau]
#226396
05/11/2020 12:54 PM
05/11/2020 12:54 PM
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Joined: Nov 2000
Posts: 3,359 Cane Garden Bay, Tortola
JasonHelmbrecht
Traveler
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Traveler
Joined: Nov 2000
Posts: 3,359
Cane Garden Bay, Tortola
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The charter companies are aligned with the boat owners. In game theory whenever you have 3 players 2 gang up on the 3rd. I found this out growing up as my 2 younger brothers who are bigger than me used to beat me up. As a charterer I don't want to be odd man out if the "shell game" of using charter loaned money to continue to pay the owners runs out and impacts the company solvency. I only have limited time to exercise a CC dispute and saw no downside to doing that and no upside to "loaning unsecured money" so boat owners can get their "guaranteed payments". There is no real certainty when the BVIs will even open and open without requiring either immunity proof or a self quarantine on island.
From my charterer perspective the situation is no different than Irma when full refunds were given because they couldn't fulfill the charter end of the "contract"
The situation is reversed for me with our rental property and I told our "odd man out" guests that if they cant get to it for any reason then they get their money back of which I have 1/2 that was fronted to me.
Hopefully they remember you the next time you try to book.
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Re: Refunds from Moorings?
[Re: bailau]
#226403
05/11/2020 02:32 PM
05/11/2020 02:32 PM
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Joined: Nov 2000
Posts: 3,359 Cane Garden Bay, Tortola
JasonHelmbrecht
Traveler
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Traveler
Joined: Nov 2000
Posts: 3,359
Cane Garden Bay, Tortola
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I wonder if business interruption insurance helped with Irma and the pandemic wasn't covered? not covered for the pandemic. Just like breaking your contracts should NOT be reimbursed by a cc company. All that does is increase the cc processing fees to the vendor which ultimately gets passed on the consumer. I hope every customer on this board that pays a higher charter fee next year remembers all the people on this board that used the credit cards companies as a scapegoat because they decided not to honor their contract agreements. Read those contracts next time and don't sign one if you don't agree with it. Save that spot and contract for someone who is honest up front and makes a real commitment. Someone tries that crap with my reservations will not be welcome back and every other hotel in Cane will know about it.
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Re: Refunds from Moorings?
[Re: Kryssa]
#226413
05/11/2020 06:31 PM
05/11/2020 06:31 PM
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Joined: Oct 2000
Posts: 833 Houston, Texas
louismcc
Traveler
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Traveler
Joined: Oct 2000
Posts: 833
Houston, Texas
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I'm probably as big a Moorings fan as anyone but am reaching my limit with them. We have an 07/03 charter scheduled which is obviously not going to happen. I've been avoiding calling them because there are a few weeks to go before the start and I'm sure, as their website says, they are busy dealing with charters that have to be rescheduled.
What ticks me off is they move their "all charters are cancelled" date forward about a week at a time. Perhaps other bases will open sooner but the BVI by all accounts is shut down at least until September. Their current date is now 06/22, so I guess if I wait 2 more Mondays, they'll eventually get around to me.
At this point we fully intend to reschedule, most likely for the same dates in 2021, and not even complain about the fact they'll have use of our money for a full year. I just want to get moving on this because I also need to see what Delta will do with our flights.
Louis from Houston
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Re: Refunds from Moorings?
[Re: Kryssa]
#226432
05/12/2020 09:30 AM
05/12/2020 09:30 AM
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Joined: Sep 2010
Posts: 5,720 Massachusetts
maytrix
Traveler
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Traveler
Joined: Sep 2010
Posts: 5,720
Massachusetts
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What will be interesting to see down the road is which companies fare better from this. Those that refunded customers (some have right?) but didn't pay owners or those (really just Moorings it seems) that paid owners but didn't refund customers. Seems to me keeping customers happy is more important to both parties to ensure repeat business when things do get going again?
Matt
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Re: Refunds from Moorings?
[Re: bailau]
#226436
05/12/2020 10:33 AM
05/12/2020 10:33 AM
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Joined: Nov 2000
Posts: 3,359 Cane Garden Bay, Tortola
JasonHelmbrecht
Traveler
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Traveler
Joined: Nov 2000
Posts: 3,359
Cane Garden Bay, Tortola
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If it means I am banned from Moorings and apparently Jason's place I can live with that. If they treated their BVI employees better we wouldn't be having this discussion. Despite your last disrespectful comment, you're welcome at Coconut Breeze Villas anytime. Thought you agreed to disagree. You didn't do anything to me. Cheers to better days! I'll be the first to buy you a drink when you return.
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Re: Refunds from Moorings?
[Re: Kryssa]
#226440
05/12/2020 11:21 AM
05/12/2020 11:21 AM
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Joined: Oct 2009
Posts: 1,666 Memphis, BVI, CT
RatmansWife
Traveler
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Traveler
Joined: Oct 2009
Posts: 1,666
Memphis, BVI, CT
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Jason undoubtedly has a better handle on BVI employment practices than I do. My understanding is that, after three months, the lay-offs automatically become terminations, with required severance pay. Especially for businesses with long-term employees, that could mean significant dollars. And heading into slow season, at that.
One way around it might be to recall those laid off in March and lay off other workers until mid-September. I just wonder how many tourism-related busInesses have sufficient cash.
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Re: Refunds from Moorings?
[Re: Kryssa]
#227124
05/27/2020 04:12 AM
05/27/2020 04:12 AM
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Joined: Jul 2014
Posts: 296
Kryssa
OP
Traveler
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OP
Traveler
Joined: Jul 2014
Posts: 296
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Hi All,
Just wanted to close the loop on this topic I started.
Today Moorings agreed to give us a credit for the full price of our August charter good until September 2022 if we paid in full. Otherwise, we would forfeit our deposit. With the offer in writing, we decided to pay off the balance. We will try to book in Croatia for the same week next year if my parents are willing to travel. If not, we will book in BVI for spring 2022 and go with friends if my parents still can't go.
While I wish Moorings would have given us the credit for our deposit, I understand they probably need the cash to float the rest of this season. Yes, there's always a chance they go under and we just flushed more money down the drain, but I think it's unlikely they don't survive in some form.
I wish everyone the best of luck for a happy, healthy rest of 2020. Maybe we'll see you on the water sometime!
Last edited by Kryssa; 05/27/2020 04:13 AM.
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Re: Refunds from Moorings?
[Re: Kryssa]
#227133
05/27/2020 09:48 AM
05/27/2020 09:48 AM
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Joined: Oct 2009
Posts: 1,666 Memphis, BVI, CT
RatmansWife
Traveler
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Traveler
Joined: Oct 2009
Posts: 1,666
Memphis, BVI, CT
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If your final payment is due, say, 60 days before the charter begins, and the charter date changes, shouldn't the payment date change?
Corollary question: is there a distinction between the government closes the border but the charter company is still prepared to do the charter and the charter company closes their base? Compare this to a house rental after Irma. It strikes me there is a difference between the house is useable but you don't want to go and the house blew away.
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