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Re: Kudos to JetBlue
[Re: CanR]
#227131
05/27/2020 07:23 AM
05/27/2020 07:23 AM
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Joined: Apr 2001
Posts: 14,645 Brookfield, CT.
pat
Traveler
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Traveler
Joined: Apr 2001
Posts: 14,645
Brookfield, CT.
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I don’t know for certain how the secondary markets for ticket purchases works (Travelocity etal) but I do know from personal experience JB refused to refund my purchase price for April flights they cancelled. Having been pretty sure of the law in these situations, I politely argued with them, not really wanting a travel voucher, and after the third or fourth phone call and prolonged waits on hold, along with discussions with Supervisors, they finally agreed to refund my money but only after I cited chapter and verse of the DOT rules regarding refunds. About a month after all this transpired there was a news blurb from Elaine Chou (sp?) saying the like kind refunds were mandatory when the airline made the cancellations,
And another thought - I’ve been watching a specific November one way lowest fare flight since the dates were listed on their site and so far it’s gone up in price $35.00 or 3100 JB points with only four seats sold. Price clearly not dictated by theory of supply and demand.
Respectfully,
pat
"Always keep your words soft and sweet, just in case you have to eat them."
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Re: Kudos to JetBlue
[Re: CanR]
#227132
05/27/2020 09:20 AM
05/27/2020 09:20 AM
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Joined: Nov 2001
Posts: 540 Maine USA
doctorj
Traveler
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Traveler
Joined: Nov 2001
Posts: 540
Maine USA
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Jet Blue was great with us! All points returned credit card monies returned a voucher for some aspect. Turned around and booked for November. We used the points and vouchers. We are right back to where we were before cancellation. It was funny though because yesterday I received notice on my phone that my flight from St. Martin arrived on time in Fort Lauderdale! That should help on time performance. I can’t imagine what a logistical nightmare this must be for all airlines. Hoping November works. carib cheers, doctorj
It's Five O'Clock Somewhere........
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Re: Kudos to JetBlue
[Re: CanR]
#227134
05/27/2020 09:54 AM
05/27/2020 09:54 AM
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Joined: Aug 2000
Posts: 82,715 Central Florida!
Carol_Hill
Traveler
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Traveler
Joined: Aug 2000
Posts: 82,715
Central Florida!
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CanR--Can't say I'm tremendously impressed that Jet Blue, at the end of MAY, emails you they will give you a refund for a flight in APRIL. And, as Pat said, JB was one of the worst about giving refunds, until they were specifically ordered to give people refunds on cancelled flights. That is another reason though to book directly with the airline, so you don't have another entity between you and the airline, if something goes wrong.
Carol Hill
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Re: Kudos to JetBlue
[Re: CanR]
#227155
05/28/2020 09:52 AM
05/28/2020 09:52 AM
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Joined: Apr 2001
Posts: 14,645 Brookfield, CT.
pat
Traveler
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Traveler
Joined: Apr 2001
Posts: 14,645
Brookfield, CT.
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Glad it worked out for you in the end. And for what it’s worth, many of us use Travelocity and other such sites as a tool for locating flights and best routes and pricing but find it more advantageous in the long run to book directly through the airlines’ websites. If nothing else you end up not having to deal with the separate entities if a cancellation arises. 😊😊
Respectfully,
pat
"Always keep your words soft and sweet, just in case you have to eat them."
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