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I was approved, husband denied #240055
11/17/2020 06:43 PM
11/17/2020 06:43 PM
Joined: Jul 2006
Posts: 12,669
Peaceful Eastern North Carolin...
GaKaye Offline OP
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GaKaye  Offline OP
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Forgive me for not searching to find the answer to this, but I'm a little freaked out right now. David and I both had our tests yesterday, got our negative results today, and submitted our applications. Mine was approved in less than an hour, and his was declined a few minutes ago. The reasons given were that the lab report didn't specify the lab name, date, type of sample, etc, etc. It specified all of that. I read here that someone else had a similar problem, but I don't remember how they solved it. David tried to respond to the email, but it was bounced back, so he's submitting another application. Any help would be greatly appreciated!

UPDATE: David submitted another application, along with an email to the Minister of Health. His second application was approved, and he received a response to his email that the first denial was an error. All of this occurred within less than four hours of our initial submissions, so things are being done quickly. We'll be there Saturday!!


Last edited by GaKaye; 11/17/2020 08:11 PM. Reason: to update!
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Re: I was approved, husband denied [Re: GaKaye] #240056
11/17/2020 06:52 PM
11/17/2020 06:52 PM
Joined: Mar 2001
Posts: 16,092
Ohio
ruralcarrier Offline
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There have been other reports of this. I believe upon resubmission (and possibly a little more information) everything went through for the others who experienced this. I will see if I can find the posts.


J.D.
Re: I was approved, husband denied [Re: GaKaye] #240057
11/17/2020 06:52 PM
11/17/2020 06:52 PM
Joined: May 2002
Posts: 4,223
Kennys Online content
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Kennys  Online Content
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So sad to hear and hoping everything works out well . We also have a few people having the same problem . One suppose to arrive tomorrow , prayers and another this week -end.

Re: I was approved, husband denied [Re: GaKaye] #240059
11/17/2020 06:57 PM
11/17/2020 06:57 PM
Joined: Aug 2003
Posts: 212
Lake Orion, MI
gomer36 Offline
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Lake Orion, MI
It almost sounds like the file didn't attach properly or possibly was corrupted during transmission and they couldn't read all or part of it...I haven't submitted ours yet, so I'm not familiar with the method that they provide or generate their feedback on their end..it could be just check boxes on their end and those generate the "reasons" in their response. Might not be a "couldn't read it" choice for them to select. I would do exactly as you say and resubmit the application, particularly because they accepted yours.


"When one encounters a man of rare intellect, one should endeavor to discover what beer he drinks."

Gomer
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Re: I was approved, husband denied [Re: GaKaye] #240060
11/17/2020 06:58 PM
11/17/2020 06:58 PM
Joined: Jul 2006
Posts: 12,669
Peaceful Eastern North Carolin...
GaKaye Offline OP
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GaKaye  Offline OP
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Thank you, JD. He's resubmitted his application, and sent an email to the contact address. We have plenty of time, so I'm sure we'll get it worked out, but it would be great if we could read how others solved the problem.

Re: I was approved, husband denied [Re: GaKaye] #240061
11/17/2020 07:04 PM
11/17/2020 07:04 PM
Joined: Mar 2001
Posts: 16,092
Ohio
ruralcarrier Offline
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Ohio
I did a quick search and came up empty but I know it has been discussed a time or two. Good luck!


J.D.
Re: I was approved, husband denied [Re: GaKaye] #240063
11/17/2020 07:08 PM
11/17/2020 07:08 PM
Joined: Aug 2012
Posts: 2,062
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PelicanPirate Offline
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Want to remember the people said they both used the same email at first and had your result. Submitted the spouse under separate email address and got success.

Re: I was approved, husband denied [Re: PelicanPirate] #240064
11/17/2020 07:19 PM
11/17/2020 07:19 PM
Joined: Jul 2006
Posts: 12,669
Peaceful Eastern North Carolin...
GaKaye Offline OP
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GaKaye  Offline OP
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Peaceful Eastern North Carolin...
We used two different email addresses at the beginning for just this reason, so that's not the answer. But thanks for the suggestion!

Re: I was approved, husband denied [Re: GaKaye] #240065
11/17/2020 07:32 PM
11/17/2020 07:32 PM
Joined: Aug 2012
Posts: 2,062
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PelicanPirate Offline
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Good luck

Re: I was approved, husband denied [Re: GaKaye] #240069
11/17/2020 07:49 PM
11/17/2020 07:49 PM
Joined: Mar 2016
Posts: 165
Shelby2 Offline
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Perhaps this thread? http://www.traveltalkonline.com/ubbthreads.php/ubb/showflat/Number/239541/Searchpage/1/Main/34060/Words/%2BResubmit/Search/true/my-testing-ga.html#Post239541

Re: I was approved, husband denied [Re: GaKaye] #240070
11/17/2020 07:51 PM
11/17/2020 07:51 PM
Joined: Apr 2005
Posts: 7,010
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sxmmartini Offline
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Honestly I just can not jump thru hoops right now to return to SXM. I miss it so much like many others but will wait till things relax with all the restrictions. I had my teeth cleaned today at my dentist office and had my hair cut, it seems like normal stuff but even that had my blood pressure up. I am hoping to return in 2021 and being at our villa after almost a year of absence.
No hurricanes so now that the hurricane season is slowing down we can open the shutters and look forward to a possible January return.

Re: I was approved, husband denied [Re: GaKaye] #240074
11/17/2020 07:59 PM
11/17/2020 07:59 PM
Joined: Oct 2013
Posts: 613
Perryman, Maryland
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bdeeley Offline
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Perryman, Maryland
Resubmitting is the right thing to do and contacting the Ministry of Health at the email address is the right thing to do. My first submission was rejected, I saw that I had checked the wrong box and resubmitted and it went right through. In my initial pAnic I reached out to ministry of health and they told me they'd watch my new submission. Have faith, it will go through.


DREAMS are made of SUN & SAND

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Re: I was approved, husband denied [Re: bdeeley] #240075
11/17/2020 08:01 PM
11/17/2020 08:01 PM
Joined: Jul 2006
Posts: 12,669
Peaceful Eastern North Carolin...
GaKaye Offline OP
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GaKaye  Offline OP
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Thank you. I'm sure it will work out, but it's so stressful!

Re: I was approved, husband denied [Re: GaKaye] #240076
11/17/2020 08:10 PM
11/17/2020 08:10 PM
Joined: Jul 2006
Posts: 12,669
Peaceful Eastern North Carolin...
GaKaye Offline OP
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UPDATE: David submitted another application, along with an email to the Minister of Health. His second application was approved, and he received a response to his email that the first denial was an error. All of this occurred within less than four hours of our initial submissions, so things are being done quickly. We'll be there Saturday!!

Re: I was approved, husband denied [Re: GaKaye] #240077
11/17/2020 08:14 PM
11/17/2020 08:14 PM
Joined: Oct 2013
Posts: 613
Perryman, Maryland
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bdeeley Offline
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Perryman, Maryland
Congrats, where will you all be staying?


DREAMS are made of SUN & SAND

[Linked Image]
Re: I was approved, husband denied [Re: bdeeley] #240078
11/17/2020 08:15 PM
11/17/2020 08:15 PM
Joined: Jul 2006
Posts: 12,669
Peaceful Eastern North Carolin...
GaKaye Offline OP
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GaKaye  Offline OP
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We're at La Vista Beach for three weeks.

Re: I was approved, husband denied [Re: GaKaye] #240079
11/17/2020 08:18 PM
11/17/2020 08:18 PM
Joined: Sep 2012
Posts: 461
Northern California
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thesimpsons Offline
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Yay!

Re: I was approved, husband denied [Re: GaKaye] #240080
11/17/2020 08:21 PM
11/17/2020 08:21 PM
Joined: Jul 2006
Posts: 612
jenniboston Offline
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I'm glad it worked out in the end! Have a good (and safe) trip!

Re: I was approved, husband denied [Re: GaKaye] #240086
11/17/2020 08:48 PM
11/17/2020 08:48 PM
Joined: Mar 2009
Posts: 13,442
Auburn, WA
SXMScubaman Offline
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👍👏 have a great trip.

Re: I was approved, husband denied [Re: GaKaye] #240088
11/17/2020 08:57 PM
11/17/2020 08:57 PM
Joined: Oct 2013
Posts: 613
Perryman, Maryland
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bdeeley Offline
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Perryman, Maryland
Safe travels


DREAMS are made of SUN & SAND

[Linked Image]
Re: I was approved, husband denied [Re: GaKaye] #240101
11/18/2020 05:12 AM
11/18/2020 05:12 AM
Joined: Mar 2001
Posts: 16,092
Ohio
ruralcarrier Offline
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Originally Posted by GaKaye
UPDATE: David submitted another application, along with an email to the Minister of Health. His second application was approved, and he received a response to his email that the first denial was an error. All of this occurred within less than four hours of our initial submissions, so things are being done quickly. We'll be there Saturday!!

Good deal. Hope you have a good trip.


J.D.
Re: I was approved, husband denied [Re: GaKaye] #240105
11/18/2020 06:24 AM
11/18/2020 06:24 AM
Joined: Feb 2009
Posts: 40
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BenP Offline
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GaKaye,

My experience was a little different but the same result. I got the standard ‘everything is wrong with your lab results’ when in fact it was only missing one piece of information. I had to get the testing facility to send the correct info to the lab “Quest Diagnostics” in order to get my results updated. I resubmitted the corrected results with a new online application and is was approved in under an hour. I had submitted my wife’s app and results separately and they were approved so I was able to look at her results to see what was missing from mine.

I really can appreciate your frustrations because I was panicked waiting to see whether it would be approved or not. Nerve racking to say the least. Neither of our results showed the type of specimen collected nor specifically said the RT-PCT was performed. The test was a NAAT which supposedly includes the RT-PCR protocol and implies a deep nasal specimen sample was taken. I was assured by a lab representative that this is the test being used and accepted for travel but obviously they don’t speak for St. Martin.

No where on the government website does it say the NAAT test is acceptable. This only added to my worries about what was wrong with my results until I submitted my wife’s app as a test and hers was approved. I think some of the people reviewing the applications are probably more thorough than others.

I’m glad it worked out for you and it’s definitely worth the hassle to get here!

Re: I was approved, husband denied [Re: BenP] #240108
11/18/2020 06:34 AM
11/18/2020 06:34 AM
Joined: Jul 2006
Posts: 12,669
Peaceful Eastern North Carolin...
GaKaye Offline OP
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GaKaye  Offline OP
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Ben, our tests weren't the deep swab either, so that was an added concern until we both received approval. They were rt-PCR tests, but not the nasopharyngeal test supposedly required by SXM. I think they're relaxing their requirements, unofficially, with high season approaching.

Re: I was approved, husband denied [Re: GaKaye] #240114
11/18/2020 07:51 AM
11/18/2020 07:51 AM
Joined: May 2002
Posts: 4,223
Kennys Online content
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My arrival for today just got theirs at 7.00am , hooray.

Re: I was approved, husband denied [Re: Kennys] #240124
11/18/2020 09:51 AM
11/18/2020 09:51 AM
Joined: Jul 2006
Posts: 12,669
Peaceful Eastern North Carolin...
GaKaye Offline OP
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GaKaye  Offline OP
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Originally Posted by Kennys
My arrival for today just got theirs at 7.00am , hooray.


Yes, I know who that is! We were sweating bullets!

Re: I was approved, husband denied [Re: GaKaye] #240129
11/18/2020 10:59 AM
11/18/2020 10:59 AM
Joined: Aug 2000
Posts: 74,082
Central Florida!
Carol_Hill Offline
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Georgia--glad you got it resolved! Enjoy your trip!


Carol Hill
Re: I was approved, husband denied [Re: GaKaye] #240150
11/18/2020 01:21 PM
11/18/2020 01:21 PM
Joined: Nov 2009
Posts: 3,047
Maryland/DC Metro
BeachKitten Offline
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So jealous of you Georgia! Have a great time....once you are there, the stress of the hoops you had to jump through will fade away.....

smile


"It is good to do nothing all day, and then to rest" wink
Re: I was approved, husband denied [Re: GaKaye] #240155
11/18/2020 02:03 PM
11/18/2020 02:03 PM
Joined: Apr 2008
Posts: 2,331
Connecticut
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Have a wonderful time!!

smile

Re: I was approved, husband denied [Re: GaKaye] #240169
11/18/2020 04:03 PM
11/18/2020 04:03 PM
Joined: Apr 2001
Posts: 1,562
Long Island, NY
RICKnGRACE_LI_NY Offline
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Long Island, NY
All’s well that ends well! Enjoy your trip!


Rick and Grace
Re: I was approved, husband denied [Re: GaKaye] #240196
11/18/2020 06:05 PM
11/18/2020 06:05 PM
Joined: Jan 2009
Posts: 1,533
Manhattan
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weeks5051 Offline
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Manhattan
Have a great time. Please tell Andrea that the Schwartz and Cohen families say hi.

Re: I was approved, husband denied [Re: GaKaye] #240416
11/21/2020 12:10 PM
11/21/2020 12:10 PM
Joined: Jun 2005
Posts: 1,834
Greensboro,N.C.From Colonie NY
wildbill069 Offline
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Sane thing here I was approved & Pat was not for the same reasons I resubmitted Pats using a different Email and was approved !!!
We will see everyone tomorrow !!!

Re: I was approved, husband denied [Re: wildbill069] #240418
11/21/2020 01:09 PM
11/21/2020 01:09 PM
Joined: Apr 2008
Posts: 2,331
Connecticut
The_Lurker Offline
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Originally Posted by wildbill069
Sane thing here I was approved & Pat was not for the same reasons I resubmitted Pats using a different Email and was approved !!!
We will see everyone tomorrow !!!



Have a great time!!

Did you use the at home kits again?
Just asking so people know with all the confusion.

smile

Re: I was approved, husband denied [Re: The_Lurker] #240421
11/21/2020 01:22 PM
11/21/2020 01:22 PM
Joined: Mar 2001
Posts: 16,092
Ohio
ruralcarrier Offline
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Originally Posted by The_Lurker
Originally Posted by wildbill069
Sane thing here I was approved & Pat was not for the same reasons I resubmitted Pats using a different Email and was approved !!!
We will see everyone tomorrow !!!



Have a great time!!

Did you use the at home kits again?
Just asking so people know with all the confusion.

smile


Just to be clear as we do not want any erroneous information posted that may have a negative impact on ANYONE trying to get to the island. With what is currently posted on the SXM Travel Requirements website, results from Home Test kits are NOT acceptable. Perhaps some are getting through but I would highly caution anyone trying to travel with the results from a home test.

SXM TRAVEL REQUIREMENTS

Pay close attention to paragraph #4 as the home test kit is addressed.

I know the type of acceptable test is changing soon but until or unless the SXM Travel Requirements are updated to reflect acceptance of Home Test Kits, you are on your own and could have some problems. Personally, I would NOT take the chance at this time.




J.D.
Re: I was approved, husband denied [Re: wildbill069] #240429
11/21/2020 02:18 PM
11/21/2020 02:18 PM
Joined: Aug 2000
Posts: 74,082
Central Florida!
Carol_Hill Offline
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Bill--Georgia specifically did not submit both applications with the same email address, so that wasn't the problem in her case. If it were me, I would have re-submitted the application, as she did, in case the denial was incorrect in the first place. Did you use the home test the first time? As JD said, people should not plan on submitting those home tests at this time, since they are specifically not authorized, according to the SXM website. Sounds like you're good to go now though, so enjoy!!


Carol Hill
Re: I was approved, husband denied [Re: GaKaye] #240514
11/23/2020 08:43 AM
11/23/2020 08:43 AM
Joined: Oct 2011
Posts: 399
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lcote Offline
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These are good to hear. We are going in two weeks!


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