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Re: January flight from Fort Lauderdale cancelled.
[Re: Susieville]
#286258
07/18/2022 05:52 PM
07/18/2022 05:52 PM
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Joined: Aug 2000
Posts: 82,723 Central Florida!
Carol_Hill
Traveler
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Traveler
Joined: Aug 2000
Posts: 82,723
Central Florida!
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Susie--You were booked on Jet Blue?? They seem to be cancelling pretty much everything from FLL.
Carol Hill
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Re: January flight from Fort Lauderdale cancelled.
[Re: Mikel]
#286264
07/19/2022 08:45 AM
07/19/2022 08:45 AM
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Joined: Aug 2000
Posts: 82,723 Central Florida!
Carol_Hill
Traveler
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Traveler
Joined: Aug 2000
Posts: 82,723
Central Florida!
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Mikel--when are you scheduled to fly? I would have zero level of confidence in ANY Jet Blue flight from FLL right now.
Carol Hill
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Re: January flight from Fort Lauderdale cancelled.
[Re: Susieville]
#286269
07/19/2022 09:12 AM
07/19/2022 09:12 AM
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Joined: Aug 2000
Posts: 82,723 Central Florida!
Carol_Hill
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Traveler
Joined: Aug 2000
Posts: 82,723
Central Florida!
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Susieville--that's a very good question. ALLEGEDLY, they were supposed to be booking using each other's points now, but I don't know whether they actually are or not. We were supposed to fly Jet Blue from FLL to SXM this June and of course they cancelled on us. Fortunately we were able to get FF tickets on AA for a very good price in miles. The JB flight was booked with JB miles, which at this point, I would love to use on AA. If anyone is able to use JB points on AA, please post.
Carol Hill
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Re: January flight from Fort Lauderdale cancelled.
[Re: Susieville]
#286271
07/19/2022 10:22 AM
07/19/2022 10:22 AM
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Joined: Dec 2021
Posts: 217 US
FatCat04
Traveler
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Traveler
Joined: Dec 2021
Posts: 217
US
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Tried rebooking with AA this am for 3 hours.. no go. Tried 2 separate browsers. On both I can select my flight, get all our info in and poof.. back to the search page. App has been in perpetual little circle of death "loading" mode for about 45 solid mins. Now that we can't talk to a real honest to goodness human being without waiting an hour on hold and they have everyone relying on websites and apps to do literally everything, the least they could do is make sure their tech actually WORKS!!
Last edited by FatCat04; 07/19/2022 10:23 AM.
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Re: January flight from Fort Lauderdale cancelled.
[Re: FatCat04]
#286272
07/19/2022 10:36 AM
07/19/2022 10:36 AM
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Joined: Aug 2000
Posts: 82,723 Central Florida!
Carol_Hill
Traveler
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Traveler
Joined: Aug 2000
Posts: 82,723
Central Florida!
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FatCat--sorry that you had problems. However, I personally have always had a MUCH better experience on the AA site, versus Jet Blue. JB's website is HORRIBLE, always! And generally to talk to a person, it is six HOURS....... Just sayin'.
Carol Hill
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Re: January flight from Fort Lauderdale cancelled.
[Re: FatCat04]
#286275
07/19/2022 10:49 AM
07/19/2022 10:49 AM
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Joined: Mar 2009
Posts: 18,728 Auburn, WA
SXMScubaman
Traveler
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Traveler
Joined: Mar 2009
Posts: 18,728
Auburn, WA
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Oh yeah Carol JB's website is a hot mess. I have found their app to be better though. I have spent hours on their website trying to get flights booked.
Finally got AA's app to search for flights, picked the ones I want, put in our info... and poof.. right back to the search page. So their system is just messed up for who knows what reason. Make sure you check the box you agree to their terms or it won't proceed.
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Re: January flight from Fort Lauderdale cancelled.
[Re: SXMScubaman]
#286276
07/19/2022 10:53 AM
07/19/2022 10:53 AM
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Joined: Mar 2001
Posts: 17,526 Ohio
ruralcarrier
Traveler
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Traveler
Joined: Mar 2001
Posts: 17,526
Ohio
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Last time I needed to call AA it was answered instantly on the 4th of July. I couldn't believe it and when I commented to the agent she told me the best time to call is early morning and late in the evening as that is their slowest times. That is usually true with any airline or other company, the earlier the better. I usually try to call very early (if a 24-hour operation) or within minutes of when customer service opens.
J.D.
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Re: January flight from Fort Lauderdale cancelled.
[Re: SXMScubaman]
#286280
07/19/2022 11:14 AM
07/19/2022 11:14 AM
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Joined: Dec 2021
Posts: 217 US
FatCat04
Traveler
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Traveler
Joined: Dec 2021
Posts: 217
US
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Make sure you check the box you agree to their terms or it won't proceed.
Thanks. Not seeing anything like that. Where is that located? All it says at the bottom of the page after I have typed in our names, dob, ff#, known traveler, etc is as follows: By clicking Continue, you confirm and represent that the child is not directly providing their information to American. I also agree to the Hazardous materials policy and the liquids, aerosols and gels regulations.I type everything in, hit Continue, and I go right back to the Advanced Search page
Last edited by FatCat04; 07/19/2022 11:15 AM.
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Re: January flight from Fort Lauderdale cancelled.
[Re: FatCat04]
#286287
07/19/2022 11:47 AM
07/19/2022 11:47 AM
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Joined: Aug 2000
Posts: 82,723 Central Florida!
Carol_Hill
Traveler
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Traveler
Joined: Aug 2000
Posts: 82,723
Central Florida!
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If you know how to clear your cookies, I would do that, and then re-start your computer.
Carol Hill
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Re: January flight from Fort Lauderdale cancelled.
[Re: SXMScubaman]
#286288
07/19/2022 11:48 AM
07/19/2022 11:48 AM
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Joined: Dec 2021
Posts: 217 US
FatCat04
Traveler
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Traveler
Joined: Dec 2021
Posts: 217
US
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Have you checked the box that you accept or decline the trip insurance? There is also one that asked if info is correct. Oh I know that box and I haven't seen it. Could be that we are booking refundable Business fares or that we haven't gotten to the payment page yet.
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Re: January flight from Fort Lauderdale cancelled.
[Re: Carol_Hill]
#286289
07/19/2022 11:48 AM
07/19/2022 11:48 AM
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Joined: Dec 2021
Posts: 217 US
FatCat04
Traveler
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Traveler
Joined: Dec 2021
Posts: 217
US
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If you know how to clear your cookies, I would do that, and then re-start your computer. Will do.
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Re: January flight from Fort Lauderdale cancelled.
[Re: FatCat04]
#286290
07/19/2022 11:49 AM
07/19/2022 11:49 AM
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Joined: Aug 2000
Posts: 82,723 Central Florida!
Carol_Hill
Traveler
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Traveler
Joined: Aug 2000
Posts: 82,723
Central Florida!
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Hope you get it resolved. Sometimes websites make you want to pull your hair out!!
Carol Hill
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Re: January flight from Fort Lauderdale cancelled.
[Re: Susieville]
#286295
07/19/2022 01:10 PM
07/19/2022 01:10 PM
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Joined: Dec 2021
Posts: 217 US
FatCat04
Traveler
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Traveler
Joined: Dec 2021
Posts: 217
US
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Okay, via FlyerTalk forums I think this is an issue with the terms of this particular fare.. I think. AA has these "flexible" fares which you pay a bit more for and they are then supposed to be refundable (possibly with a fee??) but they also seem to have all sorts of stipulations to them that are listed exactly nowhere while booking (blackout dates, roundtrip requirements, minimum stays, advanced purchase, etc). I am wondering if this is the issue though why they would allow a customer to select a flight that CAN NOT be booked is beyond me. I've tried about 40 dummy booking with all different options, party size, removing the kid, trying different flights on the same day at the same fare etc just trying to narrow down the issue. This is the best I can come up with. I'm done. I need lunch.
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Re: January flight from Fort Lauderdale cancelled.
[Re: FatCat04]
#286302
07/19/2022 01:40 PM
07/19/2022 01:40 PM
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Joined: Aug 2000
Posts: 82,723 Central Florida!
Carol_Hill
Traveler
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Traveler
Joined: Aug 2000
Posts: 82,723
Central Florida!
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OK, I have had luck in the past with calling AA and getting them to call me back. You might try that.
Carol Hill
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Re: January flight from Fort Lauderdale cancelled.
[Re: SXMScubaman]
#286319
07/19/2022 05:04 PM
07/19/2022 05:04 PM
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Joined: Dec 2021
Posts: 217 US
FatCat04
Traveler
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Traveler
Joined: Dec 2021
Posts: 217
US
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Absolutely!! I was thrilled to get that load off my mind. I like getting things all worked out way ahead of time.
The phone rep herself had the system buck on her while she was trying to take my payment. She thankfully had placed the reservation on a short term hold so she didn't have to go back in and input everything again. She said more than likely I didn't do anything wrong. It was just some glitch in the system.
Last edited by FatCat04; 07/19/2022 05:05 PM.
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Re: January flight from Fort Lauderdale cancelled.
[Re: Susieville]
#286344
07/20/2022 08:53 AM
07/20/2022 08:53 AM
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Joined: Aug 2000
Posts: 82,723 Central Florida!
Carol_Hill
Traveler
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Traveler
Joined: Aug 2000
Posts: 82,723
Central Florida!
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I thought you said that Spirit was no longer flying from FLL? I assume you mean, two different planes, as there is no Spirit/Frontier merger YET. That is a big difference in price, for sure. The thing I don't like the most about either of them is that there is only one flight per week from FLL. Best wishes with your choice.
Carol Hill
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Re: January flight from Fort Lauderdale cancelled.
[Re: Susieville]
#286348
07/20/2022 09:46 AM
07/20/2022 09:46 AM
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Joined: Aug 2000
Posts: 82,723 Central Florida!
Carol_Hill
Traveler
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Traveler
Joined: Aug 2000
Posts: 82,723
Central Florida!
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Spirit looks like it's scheduled to fly every Saturday in January. Frontier looks like they are only flying from Orlando to SXM at the moment..
Carol Hill
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