Sapphire

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Sapphire #91567 03/25/2016 03:57 PM 03/25/2016 03:57 PM
Joined: Apr 2013 Posts: 81 Long Island N.Y. D dennis623 OP Traveler
dennis623 OP Traveler D Joined: Apr 2013 Posts: 81 Long Island N.Y.	Coming back to my favorite island for 2 weeks starting in mid April.....Although I am not staying at the Sapphire I am curious as to if anything has gotten any better....

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Re: Sapphire [Re: dennis623] #91568 03/25/2016 04:44 PM 03/25/2016 04:44 PM
Joined: Sep 2001 Posts: 888 SXM and NY ESK Sponsor
ESK Sponsor Joined: Sep 2001 Posts: 888 SXM and NY	They have been restored to the RCI system. The leak in the pool is fixed. Five out of six elevators are working. things are being cleaned and painted. Erich Kranz www.SXM-Info.com

Re: Sapphire [Re: ESK] #91569 03/25/2016 07:51 PM 03/25/2016 07:51 PM
Joined: May 2014 Posts: 142 Ontario C Canuck54 Traveler
Canuck54 Traveler C Joined: May 2014 Posts: 142 Ontario	Yes was much improved at our stay in January, but,,, upon checkout we were paying the $50 tax with credit card,,, paper jam in machine,, no problem just fix paper and run card again,, you guessed it now two charges. Have been emailing and phoning since January to no avail, not even a reply. Customer service still a long way to go.

Re: Sapphire [Re: Canuck54] #91570 03/25/2016 07:54 PM 03/25/2016 07:54 PM
Joined: Jul 2006 Posts: 13,414 Peaceful Eastern North Carolin... GaKaye Traveler
GaKaye Traveler Joined: Jul 2006 Posts: 13,414 Peaceful Eastern North Carolin...	Just dispute the charge with your credit card company. Let them do the legwork.

Re: Sapphire [Re: ESK] #91571 03/26/2016 07:34 PM 03/26/2016 07:34 PM
Joined: Apr 2013 Posts: 81 Long Island N.Y. D dennis623 OP Traveler
dennis623 OP Traveler D Joined: Apr 2013 Posts: 81 Long Island N.Y.	Thanks for the update

Re: Sapphire [Re: dennis623] #91572 03/26/2016 08:01 PM 03/26/2016 08:01 PM
Joined: Feb 2007 Posts: 252 M mmk Traveler
mmk Traveler M Joined: Feb 2007 Posts: 252	Canuck54, I absolutely agree with GaKaye. Call your cc company and tell them you were billed twice. They will research and refund the second billing.

Re: Sapphire [Re: dennis623] #91573 03/26/2016 08:09 PM 03/26/2016 08:09 PM
Joined: Apr 2014 Posts: 26 F FFSXM Traveler
FFSXM Traveler F Joined: Apr 2014 Posts: 26	We stayed there the first two weeks of March and were pleasantly surprised . Elevators worked, no water or air conditioning issues, and staff was extremely friendly! I was greeted at check in with a greeting and handshake. No issues with housekeeping as we had service each day. The onsite manager seems to be making a difference. We were also shown the remodeling project and the newly remodeled rooms are really nice. Things are looking up if the project is finished as planned! Last edited by FFSXM; 03/26/2016 08:41 PM.

Re: Sapphire [Re: FFSXM] #91574 03/26/2016 08:27 PM 03/26/2016 08:27 PM
Joined: Jul 2008 Posts: 237 M MrWhiskerssammy Traveler
MrWhiskerssammy Traveler M Joined: Jul 2008 Posts: 237	I can only say I hope you are right. As owners who luckily were able to unload our units awhile ago, This must be the 3rd or 4th installment of renovations that were going to be done and never were. My hope for the owners who are still holding on is that it turns out well.

Re: Sapphire [Re: MrWhiskerssammy] #91575 03/27/2016 09:29 PM 03/27/2016 09:29 PM
Joined: Jul 2007 Posts: 1,294 J january Traveler
january Traveler J Joined: Jul 2007 Posts: 1,294	Something must be happening there. The Armed Forces Vacation Club has bunches of units available through at least July. The club is affiliated with RCI so the Sapphire must be back in their good graces because they were removed when all the big problems happened. Hopefully the place is making the repairs necessary to be the first class place that they once were.

Re: Sapphire [Re: january] #91576 03/28/2016 08:13 AM 03/28/2016 08:13 AM
Joined: Aug 2006 Posts: 52 Clackamas, OR Fivesumwr Traveler
Fivesumwr Traveler Joined: Aug 2006 Posts: 52 Clackamas, OR	Stopped in during a walk last week. It looked dingier and smelled worse than our last stay there 2 years ago.

Re: Sapphire [Re: FFSXM] #91577 03/28/2016 08:42 AM 03/28/2016 08:42 AM
Joined: Jan 2007 Posts: 127 M MzLime Traveler
MzLime Traveler M Joined: Jan 2007 Posts: 127	Quote FFSXM said: We stayed there the first two weeks of March and were pleasantly surprised . Elevators worked, no water or air conditioning issues, and staff was extremely friendly! I was greeted at check in with a greeting and handshake. No issues with housekeeping as we had service each day. The onsite manager seems to be making a difference. We were also shown the remodeling project and the newly remodeled rooms are really nice. Things are looking up if the project is finished as planned! Ditto ditto, ditto. We saw improvements with resort, more activities offered, plus staff was friendly & helpful. A big change in overall atmosphere. <img src="http://www.traveltalkonline.com/forums/images/graemlins/Clapping.gif" alt="" />

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