I used to own a boat with Horizon and I would bitch at their expenses, but the boat was always perfect. We had few chase calls, which as an owner is BIG MONEY. This was pre Irma, but the staff is still the same. Having run charters for 25 years in BVI I have found that there are people you can never make happy and you just have to move on. The issue we had were people with expectations of a Million dolllar yacht on a $300k yacht, you cannot make them happy.