Carol-Yes I could go on line to JB and book same flights. I already checked that out. I honestly don't know why I can't access through JB website with my confirmation code. I did call them back after supposedly getting all our flight ducks in a row but still not able to access manage trip on the website. I can pull it up on my JB app on my IPhone. I give them my code whenever I've called or done the live chat and the JB person has always been able to get to my flight/travel plan. I was told some kinks in the website that are being worked on. No kidding! I'm going to go to my local library tomorrow to use one of their computers just for the heck of it. We'll see what happens. I have never experienced anything like this before. We've flown with AA, United, US Air, British Airways, Asiana Airways, Air China, Air France, Hawaiian Airlines, and so many more. Even little rinky dink airlines in SE Asia. Never a problem.