It's indeed outrageous and inexcusable. It has nothing to do with anything other than the company being poorly-run. There was an article in The Boston Globe the other day that recited how JetBlue had gone from being one of the darlings at Logan Airport to a scourge because of so many cancelled flights. https://www.bostonglobe.com/2022/04...-jet-blues/?p1=BGSearch_Overlay_Results. I love the airline industry and represented a number of carriers when before I retired, but JetBlue has really done a poor job of serving its customers and people are (justifiably) angry about the Covid excuse, including the fact that understandably, all carriers cut back due to Covid, but it was up to each company to be prepared to ramp back up to meet demand.

Then there's that small item of the $50B (that's "B" as in "billions") that Congress gave to the carriers during Covid, and note that as far back as November, members have been asking how and why some industry players are so ill-prepared, and note this excerpt form an article about cancellations back during the Christmas holiday: "It also angered lawmakers who had given the airline industry more than $50 billion in pandemic relief money over the last year and a half — based on the carriers’ promise that the cash would help them be ready for travelers’ return to the skies. Now Congress is demanding answers about why airlines have been so unprepared for the inevitable upswing in passenger demand, a question with big implications for the holiday travel season that kicks off this weekend." (https://www.politico.com/news/2021/11/20/airlines-pandemic-bailout-cancellations-523100). That JetBlue is still unable to get its operations on track is really inexcusable.