There is no question that Lesley Bruce provides superior customer service, likely better than Hertz does, or at least friendlier. That said, I have no problem with Hertz's service so far. For me personally, though, price is also an issue. The fact that Hertz includes liability in their weekly rate makes them less expensive than the others from whom I requested quotes. If you choose to not get liability, then there are several in a similar price range. And yes, I am currently using Hertz for the second time and will use them again in November.