jmon..I could not agree more..But I have sadly witnessed really snotty service and bad food when guests have been on their best behaviour. I went to one of my favorite places the other day for lunch. Three staff members were sitting playing with their I phones. Finally one got up and gave me a look to say " how dare you disturb me". The food was a average as ever and "my waitress" spent the time I was dining sleeping at the bar. When I awoke her for a second beer I got that same attitude. This is a place that goes back to the 70's..and it breaks my heart to see that and its the last thing we need. Other places we still get smiles etc and those are the ones I recommend when folks ask..If I had been a visitor I would have walked out with a single digit salute it was that bad..Rant over