I worked as a server at two family owned, super busy bars/restaurants and this makes me the best and worst customer. I can overlook a lot and be happy if you keep my drink filled. We are never in a rush, we are happy to be on vacation. What grinds my gears is lazy service - letting used glasses and dishes pile up so there is no room for the next course, not asking to refresh (alcoholic) drink, etc.

What drives me bats in the BVI is the “service fee” is it a tip or not? When asked, I was told it was a standard fee that all restaurants charge. Why not set your prices to cover the cost of doing business plus your mark up? We had a situation in February where we had four meals and tipped 20% cash on top of the bill plus the 15% fee. The last night, the owner cursed at us, threw a plate at one person in our party and slammed the dishes on the table.