Is anybody a member of the Exotic Travelers Club who operate the Karisma resorts in Cancun?

I have been a member for 10 yrs and have been unable to log into my membership page to check on my existing reservations.

When you call, no body answers for 10 minutes, you listen to their ridiculous recording, someone finally answers, pretends to try to help you, says they will transfer you to someone in 'membership' and the call promptly gets dropped. It has been doing this for the past 2 months.

Really not sure what to do. VERY FRUSTRATING

Appreciate any advice or if anyone has had similar problems

thanks