Originally Posted by MIDiver
Inbound found out on the flight to SJU. Outbound after we got to EIS (And I checked right before we left base to head to EIS and they were on time). I worked directly with Cape to save both arrival and departure as Delta was zero assistance and Silver customer service non-existent. I never received compensation. This was in 2022. It likely has improved but I am not going to risk it. Can you fly to MIA and then take an AA flight? When is the trip?


If your flight was booked through Delta on one PNR they had an absolute obligation to rebook your flight and handle hotel expenses ect.. I would have pursued compensation. They also code share with Cape Air so a rebook should have been possible. If however your flight was booked through a third party it’s likely they cobbled the flight together and essentially you were on separate tickets. In that case the obligation would lie with silver even though the flight may have appeared to be a code share.

Last edited by GeorgeC1; 02/20/2024 09:35 AM.