Laurel etal,

Our last two SXM trips have seen us flying to SXM on AA and returning home on JB through T5 at JFK and being able to use the new C&I Hall there.

BOTH of these most recent EXPERIENCES HAVE BEEN EXCELLENT. Short walks, as opposed to the AA hike which used to leave us wondering if we were actually walking back to CT instead of the Immigration Hall: lots of available kiosks up and running; and plenty of staff on hand to explain their usage to those who may have been unfamiliar with using them.

The only hold up both trips was in figuring out which luggage carousel our bags were to be on and then waiting for them to finally arrive so we could clear the customs lines and actually exit the terminal. But fortunately for us, we were NOT trying to connect to other flights.

I will add, though, both of these trips were midweek as opposed to weekends, and no, we don't have global entry or ANY of the enhanced measures that might speed us through and get us on our way faster. Sorry you had such a very bad experience there. <img src="http://www.traveltalkonline.com/forums/images/graemlins/handshake.gif" alt="" /> <img src="http://www.traveltalkonline.com/forums/images/graemlins/handshake.gif" alt="" />