PreK176 said:
We just came in at JFK on Jet Blue on Sat. Not sure what terminal, but I do have to say never again. Thankfully we did NOT have a connecting flight but we waited almost an hour for some of our group to get through immigration/customs. The lines were a mess!! I have never seen such disorganization!! The 2 officers running the show had people going all over the place. Some of the group got Xs and were unclear as to what to do. No one directing with any purpose. Lines intermingled. No one knew what line they were supposed to be in or why. Hard to find the end of the line. People were yelling at others who they thought were cutting their line. My son was the first in line while the rest of us stopped to use the restrooms and he was the LAST to exit the building- 2 hrs after the flight landed!!! Then to have a 3 hr ride home, so not worth the aggravation!