Honestly, Jet Blue's planes are very comfortable, but I have never had the kinds of issues on AA that I seem to always have with Jet Blue. Their website is just messed up and this situation was just unbelieveable. I could not believe, after over an hour on the phone with them today, that all they could do is to tell me to send an email to a generic email address... BTW just received a robo-response to my email that said if I needed immediate assistance, that I should call 1800JetBlue. Really?