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Discount or refund for non-operational dinghy davit? #177144
12/04/2018 01:38 PM
12/04/2018 01:38 PM
Joined: Sep 2018
Posts: 24
L
lbos Offline OP
Traveler
lbos  Offline OP
Traveler
L
Joined: Sep 2018
Posts: 24
Hello all...we recently chartered in the BVIs and on the third day our dinghy davit failed. After attempts to have it fixed the part needed was not available. Our argument is we chartered a power cat so that we would have just that, power and speed. However, towing a dinghy we weren't able to go very fast as the ropes we had weren't as long as they should have been. When addressing this with the charter company they informed us that no charter company would provide a refund on any portion of this trip for the inconvenience. We hoped that at least they could come good for some of our fuel. No luck, which is fine. Just wondering if anyone has experienced this and if the charter company did anything for the customer. Thanks!

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Re: Discount or refund for non-operational dinghy davit? [Re: lbos] #177146
12/04/2018 01:53 PM
12/04/2018 01:53 PM
Joined: Nov 2000
Posts: 2,169
Cane Garden Bay, Tortola
JasonHelmbrecht Offline
Traveler
JasonHelmbrecht  Offline
Traveler
Joined: Nov 2000
Posts: 2,169
Cane Garden Bay, Tortola
I'm surprised they didn't charge you more for the fuel you didn't burn by traveling slower. Technically, they saved you money...

Bummer about the davit, but I suspect they are right. Most charter companies wouldn't consider this a big issue.

Re: Discount or refund for non-operational dinghy davit? [Re: lbos] #177149
12/04/2018 02:27 PM
12/04/2018 02:27 PM
Joined: Apr 2002
Posts: 5,702
GA/NC
GeorgeC1 Offline
Traveler
GeorgeC1  Offline
Traveler
Joined: Apr 2002
Posts: 5,702
GA/NC
I would write a nice email to the company headquarters and ask for a one or two day credit against a future charter. I know some companies will give a credit.
G

Re: Discount or refund for non-operational dinghy davit? [Re: lbos] #177151
12/04/2018 03:05 PM
12/04/2018 03:05 PM
Joined: Dec 2007
Posts: 342
Maine USA
mainesailor Offline
Traveler
mainesailor  Offline
Traveler
Joined: Dec 2007
Posts: 342
Maine USA
Standard wording is if the equipment failure prevents the yacht from functioning then a refund of some sort might be forth coming. Davits did not prevent the yacht from functioning. Things that might qualify for a refund of some sort are engine, rigging, transmission, battery etc.
As George says you might get some satisfaction with a letter. Good luck


I always take life with a grain of salt. Plus a slice of lemon, and a shot of tequila
Re: Discount or refund for non-operational dinghy davit? [Re: lbos] #177159
12/04/2018 06:14 PM
12/04/2018 06:14 PM
Joined: May 2011
Posts: 1,018
JAX
jphart Offline
Traveler
jphart  Offline
Traveler
Joined: May 2011
Posts: 1,018
JAX
You obviously didn’t name charter outfit.
Reason?
First or second tier charter company?


JPH
I spent my money on booze, broads, and boats...the rest I wasted.
Re: Discount or refund for non-operational dinghy davit? [Re: lbos] #177160
12/04/2018 06:23 PM
12/04/2018 06:23 PM
Joined: Oct 2007
Posts: 348
Pittsburgh, PA
S
Schwendy Offline
Traveler
Schwendy  Offline
Traveler
S
Joined: Oct 2007
Posts: 348
Pittsburgh, PA
How many M's in their name? One or two?



[Linked Image]
Re: Discount or refund for non-operational dinghy davit? [Re: Schwendy] #177180
12/05/2018 06:21 AM
12/05/2018 06:21 AM
Joined: Jan 2016
Posts: 700
Georgia & South Carolina
D
Deepcut Offline
Traveler
Deepcut  Offline
Traveler
D
Joined: Jan 2016
Posts: 700
Georgia & South Carolina
Nice job of posting question without naming names. Allows OP to try to determine whether they actually should be fighting a battle with company.

I agree with others in that boat likely met all criteria per contract. An email requesting some credit on future charter is possible to positive result.


Wes
s/v Sea Tiger (Lagoon 42)
Re: Discount or refund for non-operational dinghy davit? [Re: Deepcut] #177181
12/05/2018 08:00 AM
12/05/2018 08:00 AM
Joined: Jan 2007
Posts: 321
S/V Event Horizon
FRANKIE2 Offline
Traveler
FRANKIE2  Offline
Traveler
Joined: Jan 2007
Posts: 321
S/V Event Horizon
Nothing to lose by requesting a credit. The davit issue seems like a minor problem that would not prevent continuation of your vacation. I frequently have some problem with the boat. I try to enjoy my time in the BVI as much as possible and adapt, overcome any issues along the way. Looking forward to February trip on Event Horizon!

Re: Discount or refund for non-operational dinghy davit? [Re: lbos] #177289
12/06/2018 12:25 PM
12/06/2018 12:25 PM
Joined: Sep 2018
Posts: 24
L
lbos Offline OP
Traveler
lbos  Offline OP
Traveler
L
Joined: Sep 2018
Posts: 24
Received a one day credit. No expiry. Happy with that. Thanks all for your comments.

Re: Discount or refund for non-operational dinghy davit? [Re: lbos] #177370
12/07/2018 08:03 AM
12/07/2018 08:03 AM
Joined: Oct 2012
Posts: 308
Tampa, FL
denverd0n Offline
Traveler
denverd0n  Offline
Traveler
Joined: Oct 2012
Posts: 308
Tampa, FL
Originally Posted by lbos
Received a one day credit. No expiry. Happy with that. Thanks all for your comments.

Seems like a reasonable resolution to me. Glad that you're happy with it.

Re: Discount or refund for non-operational dinghy davit? [Re: lbos] #177382
12/07/2018 09:50 AM
12/07/2018 09:50 AM
Joined: Mar 2018
Posts: 27
patterson,ny
W
wizoc Offline
Traveler
wizoc  Offline
Traveler
W
Joined: Mar 2018
Posts: 27
patterson,ny
We lost the use of the generator on the 2nd day of a 10 day charter. Since the charter company was told when we booked that AC was an issue for us I thought the charterer would offer some compensation. They didn't and we didn't ask. That is the nature of the business-things go wrong.

Re: Discount or refund for non-operational dinghy davit? [Re: lbos] #177409
12/07/2018 02:40 PM
12/07/2018 02:40 PM
Joined: Sep 2010
Posts: 5,613
Massachusetts
maytrix Offline
Traveler
maytrix  Offline
Traveler
Joined: Sep 2010
Posts: 5,613
Massachusetts
I'd expect more from a loss of a generator or A/C in general. We had the A/C go when we were on the Moorings 5800 a number of years ago - they couldn't fix it but did offer to swap us out to another boat - a 48. Would have still fit our group, but we opted to just stick with the 58 as we only had 2 nights left. As an owner, I knew we weren't getting any credit or anything - If we had paid, I would have expected something - and that something is usually in the form of credit on a future trip, which would be fine.


Matt
Re: Discount or refund for non-operational dinghy davit? [Re: lbos] #177438
12/08/2018 06:52 AM
12/08/2018 06:52 AM
Joined: Dec 2007
Posts: 2,034
Charlotte, NC
N
NCSailor Offline
Traveler
NCSailor  Offline
Traveler
N
Joined: Dec 2007
Posts: 2,034
Charlotte, NC
The Moorings gave us a two day credit 10 years ago when the prop spun on our dinghy outboard. We were in North Sound and waited 2 days for the prop to arrive on the ferry. It was frustrating that they didn't send a chase boat. With typical island time due diligence the prop missed the ferry several times. What should have been a half day problem dragged out to two days. They did make it right with the credit.


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