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Why All Inclusive is a bad idea at Divi
#177655
12/10/2018 04:45 PM
12/10/2018 04:45 PM
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Joined: Oct 2011
Posts: 699
lcote
OP
Traveler
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OP
Traveler
Joined: Oct 2011
Posts: 699
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My husband and I have arrived at Divi. The resort looks awesome. The rooms are beautiful. More about that in another thread. I have seen many people on here inquiring about the all inclusive option at Divi. Most of us on here agree with why you shouldn't do the All Inclusive since there are so many other options on the island. But I will tell you another reason. Michael and I went to Gizmo's bar around 4:30 on Saturday after we arrived. After getting up at 4am, we just didn't have it in us to travel anywhere to get food. We sat down and waited. And waited.... and waited. 15 minutes later, a woman in a Santa hat came over and asked us if anyone was waiting on us. We replied no and that we didn't even have menus. She brought the menus and asked us what we wanted immediately. We replied that we needed time to review the menu but that we would each like a pina colada. She asked ,"how many?" Odd question I thought but then I thought it must be happy hour. So, I said "Oh is it happy hour? I guess two then." (usually it is buy one get one free) 5 minutes later, she came over and asked what we wanted. I just wanted a bacon cheeseburger. Nothing difficult, right? WRONG. She said "oh you don't want the divi burger. that doesn't come with cheese. You want the Gizmo burger, that comes with cheese." It is also $3 more expensive and comes with onion rings and mushrooms on it neither of which I wanted. I said "Ok. Just the divi burger then" 5 minutes later, she came over and explained that happy hour starts at 5....not 4:30. And did we want to wait the five minutes to get the two. We said "Sure". 15 minutes goes by. We were still waiting for drinks. None showed up. Our food was brought by another waiter. Still no drinks. We were about 1/3 of the way into eating when the same waitress came over and said that she hadn't put the drink order in because now it was change of shift. We told her to forget it. We finished our dinners......and waited....and waited....and waited. No one came with the check. We didn't even see the waitress. We flagged another one over and asked for our check. And waited....and waited....and waited...Still no check. Michael got up to look for the green flash. I finally got up to watch with him. I flagged another waitress over and said that we would really like to pay but our waitress was nowhere to be seen. FINALLY, at long last, our bill came. It was more than half an hour after we had finished our food. We saw a few other couples complaining about the service at Gizmos as well. I always vote with my feet. I will not give my money to a restaurant where the service is so abysmal. The food was actually quite good. But no, I will not go to Divi's restaurants for service like that. Mind you, I am aware of island time. This was well beyond that. So, if you are reading this and are considering the all inclusive, ask yourself. Is service at all important to you?
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Re: Why All Inclusive is a bad idea at Divi
[Re: lcote]
#177688
12/10/2018 07:59 PM
12/10/2018 07:59 PM
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Joined: Apr 2003
Posts: 738 Northern Michigan
dolfer
Traveler
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Traveler
Joined: Apr 2003
Posts: 738
Northern Michigan
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We ate and drank there several times in September and always had reasonably good service and food. However I do realize that any place and/or waitress can have a bad night.
I was impressed with the actions by the staff when I stumbled and fell to my knees on the deck on one of those trips. I was bruised, but mostly my ego, however the staff checked on me immediately and a few moments later a manager checked on me, gave me a close examination with several medical related questions and made me promise that I if I felt bad at all to call her, even though I was staying at The Belair and not Divi, she gave me her card and insisted that I call if I needed anything. My wife and I were very impressed. Yes, that's mostly the business covering their butts but it was fast, personable action and showed great concern.
Dolfer
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Re: Why All Inclusive is a bad idea at Divi
[Re: SXMScubaman]
#177692
12/10/2018 08:10 PM
12/10/2018 08:10 PM
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Joined: Aug 2000
Posts: 82,796 Central Florida!
Carol_Hill
Traveler
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Traveler
Joined: Aug 2000
Posts: 82,796
Central Florida!
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I THINK the point is that the service is bad there, so don't buy the a/I and limit your food choices to a place that has bad service..
Carol Hill
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Re: Why All Inclusive is a bad idea at Divi
[Re: lcote]
#177695
12/10/2018 08:31 PM
12/10/2018 08:31 PM
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Joined: Apr 2001
Posts: 14,647 Brookfield, CT.
pat
Traveler
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Traveler
Joined: Apr 2001
Posts: 14,647
Brookfield, CT.
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That was my read, too, Carol..........
Respectfully,
pat
"Always keep your words soft and sweet, just in case you have to eat them."
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Re: Why All Inclusive is a bad idea at Divi
[Re: RonDon]
#177775
12/11/2018 03:47 PM
12/11/2018 03:47 PM
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Joined: Aug 2000
Posts: 82,796 Central Florida!
Carol_Hill
Traveler
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Traveler
Joined: Aug 2000
Posts: 82,796
Central Florida!
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Honestly, I hardly ever recall hearing good things about the restaurants at Divi. It could be a situation like at Royal Palm--corporate has WANTED to get rid of the people running the restaurant and bar there for years and have been unable to break the lease with the people who run it.
Carol Hill
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Re: Why All Inclusive is a bad idea at Divi
[Re: Carol_Hill]
#177791
12/11/2018 07:07 PM
12/11/2018 07:07 PM
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Joined: Oct 2011
Posts: 699
lcote
OP
Traveler
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OP
Traveler
Joined: Oct 2011
Posts: 699
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I THINK the point is that the service is bad there, so don't buy the a/I and limit your food choices to a place that has bad service.. This is exactly the point. Don't bother. We did talk to the new food and beverage manager but I keep hearing the same old same old. The service here has always been poor. But this was quite possibly the worst I have ever seen it. I understand Island Time service. I truly do. But this was just plain absymal!! In my mind, Divi is never going to elevate this restaurant to the highest standard until they do something about the service here. I love this resort and love little bay. We will always come back here. But we vote with our feet and go out for dinner and lunch elsewhere.
Last edited by lcote; 12/11/2018 07:08 PM.
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